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We are looking for a skilled Human Resources Representative II to join our team in a long-term 10-month contract position. This role involves handling complex HR inquiries, resolving employee relations issues, and enhancing processes within the HR Shared Services organization. The position is virtual and based in Pennsylvania, offering an opportunity to contribute to a dynamic and collaborative HR environment.
Job Responsibility:
Address and resolve escalated HR inquiries, including advanced payroll and tax issues, while interpreting policies and procedures
Investigate and resolve unique employee relations concerns in compliance with established service level agreements (SLAs)
Communicate with employees and managers to handle inquiries delegated by HR Advisors and ensure effective resolution
Partner with various HR departments to align processes and promote knowledge sharing across teams
Enhance and maintain the department database to improve inquiry management and support HR Advisors
Identify opportunities for team education and provide training to lower-level representatives and new staff
Evaluate and recommend improvements to existing and prospective HR processes for optimized resource utilization
Support new service projects during their transition phase and ensure seamless integration across departments
Collaborate with HR Business Partners to facilitate knowledge transfer and strengthen the connection between the service center and HR teams
Maintain consistent attendance and flexibility to work nights, weekends, and overtime as required
Requirements:
Minimum of 2-5 years of experience in human resources or related roles
Strong communication skills for effective interaction with employees and managers
Proficiency in handling payroll, tax, and employee relations matters
Familiarity with HR systems and database management
Ability to analyze and recommend process improvements for enhanced efficiency
Experience collaborating with cross-functional HR teams and departments
Understanding of service level agreements (SLAs) and commitment to meeting deadlines
Availability to work flexible schedules, including nights, weekends, and overtime when necessary
What we offer:
medical, vision, dental, and life and disability insurance