Human Resources Manager

• Provide strategic leadership to the Human Resource team, ensuring efficient, compliant and high‑quality day‑to‑day Human Resources operations
• Act as the primary HR contact, building and maintaining strong external partnerships with schools, universities, recruitment agencies and workforce providers
• Lead employer branding initiatives in partnership with Corporate HR to strengthen talent attraction and organisational reputation
• Analyse and present monthly HR metrics, including turnover, retention and absence, translating insights into targeted improvement plans
• Manage complex employee relations cases, including investigations, disciplinary and grievance processes and performance management, ensuring fair and legally compliant outcomes
• Lead recruitment and talent management strategies to attract, develop and retain high‑performing talent
• Oversee onboarding processes, delivering an engaging and effective welcome experience for all new starters
• Partner closely with the Learning & Development Manager to ensure training compliance and the effective delivery of L&D initiatives across all levels
• Coordinate the quarterly employee engagement survey and support Heads of Department in implementing impactful action plans
• Act as a trusted advisor to senior leaders on HR policies, UK employment legislation and best practice
• Champion a positive workplace culture, driving engagement through effective communication and people development initiatives
• Ensure full compliance with employment law, data protection requirements and internal policies, maintaining robust HR reporting and record‑keeping
• Conduct regular HR audits, identifying opportunities to enhance HR processes, systems and controls
• Oversee all HR administration, including contracts, payroll liaison, benefits administration, HR systems and employee records
• Manage absence, holiday, maternity/paternity, flexible working and wellbeing processes with consistency, sensitivity and confidentiality
• Prepare and present HR insights and reports to support workforce planning, business decision‑making and operational performance
• Manage the HR departmental budget, including payroll forecasting, recruitment, training and controllable costs, ensuring robust financial governance and alignment with business objectives
• Provide leadership and oversight of payroll operations, ensuring accuracy, compliance and clear accountability across HR, Finance and the wider business
• Ensure full compliance with UK immigration legislation, including right‑to‑work checks, record‑keeping and ongoing monitoring

• CIPD Level 5 or above (essential)
• CIPD Level 7 desirable
• Degree in Human Resources, Business Management or a related discipline, or equivalent professional experience
• Proven HR management experience in luxury hospitality or a premium, service‑led environment
• Experience in a property‑based role with responsibility for managing and developing a team
• Strong working knowledge of UK employment law and HR best practice
• Demonstrable experience managing departmental budgets and people‑related costs
• Must meet the legal requirements to work in the UK

CIPD Level 7 desirable

• 31 days holiday (including Bank Holidays) increasing with service
• Annual Bonus based on personal and business performance
• Private Medical Health
• Pension scheme
• Life Assurance
• Annual Performance Review pay
• Free Access to the Gym and spa
• Free meals at work
• Dry-cleaning service
• Free enrolment of Perks at Work- Access to unlimited deals of retailers and more
• Marriott Discount Card enabling to benefits from hotel stays: room, gift shops and F&B across 130 countries
• Travel ticket season loan
• Cycle to work scheme
• Employee Assistant Programme
• Comprehensive Training and Development programme
• Awards and recognition celebrations and many more