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The HR Manager – Employee Relations & Safety is responsible for leading employee relations, workplace accommodations, workers’ compensation, and safety compliance across a regional pharmacy chain. This role serves as primary HR partner to field leadership and HR staff, ensuring timely, consistent, and practical support to pharmacy operations. The HR Manager works closely with the Director of Human Resources, who provides strategic oversight and escalation support, while this role maintains hands on ownership of execution, case management, and team leadership. This role ensures a fair, compliant, and safe work environment while supporting pharmacy managers and corporate leaders in people-related matters. The HR Manager also provides direction and guidance to HR staff and partners with leadership to promote engagement, and risk mitigation. This role is expected to maintain a regular, consistent in-office presence to support the HR team, collaborate with leadership, and manage sensitive employee relations matters.
Job Responsibility:
Serve as the primary point of contact for employee relations matters across retail pharmacy locations, central sites, and the corporate office
Investigate and resolve employee complaints, grievances, and workplace conflicts
Conduct workplace investigations related to harassment, discrimination, misconduct, and policy violations
Advise managers on performance management, corrective action, and terminations
Partner with legal counsel on employment-related risk and litigation matters
Ensure consistent application of HR policies and procedures
Promote positive employee engagement and workplace culture
Manage the interactive process for ADA accommodations, including medical documentation review and accommodation implementation
Coordinate reasonable accommodations for pharmacists, technicians, clerks and other support staff as well as the corporate office employees
Oversee FMLA, state leave programs, and other protected leaves of absence
Ensure compliance with federal and state disability, leave, and employment laws
Partner with legal counsel and leadership on complex accommodation and leave cases
Manage all workers’ compensation claims from injury reporting through claim resolution
Serve as liaison with insurance carriers, third-party administrators, and legal counsel
Coordinate return-to-work programs and light-duty assignments
Track claims trends, manage Safety Committee and recommend and work to implement strategies to reduce workplace injuries and costs
Ensure timely and accurate injury reporting and documentation
Develop, implement, and maintain the company-wide workplace safety program
Conduct safety audits, risk assessments, and incident investigations at pharmacy and corporate locations
Ensure compliance with OSHA and state safety regulations
Lead safety training programs and emergency preparedness initiatives
Promote a culture of safety and continuous improvement
Act as the day-to-day leader of HR operations, escalating complex, high-risk, or precedent-setting matters to the Director of Human Resources as appropriate
Supervise and mentor HR generalists
Assign workloads, set priorities, and monitor team performance
Provide coaching, training, and professional development for HR staff
Ensure timely and accurate completion of HR tasks and case management
Foster collaboration and accountability within the HR team
Requirements:
Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or related field
5–10 years of progressive HR experience, including employee relations and compliance
Experience managing workers’ compensation, ADA accommodations, and safety programs
Strong knowledge of federal and state employment laws and OSHA regulations
Proven experience leading HR staff or project teams
Excellent investigation, communication, and conflict-resolution skills
Proficiency with HRIS and case management systems
Nice to have:
Experience in retail pharmacy, healthcare, or multi-site operations
Master’s Degree in Human Resources, Masters in Business Administration, or HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR)