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The Human Resources Manager is an integral part of delivering our promise to our guests. The Manager will be responsible for executing the strategy and assisting with full employee lifecycle processes. They will partner with the Director of Human Resources and operational managers on key initiatives that drive customer satisfaction, operational excellence and business performance.
Job Responsibility:
Executing the strategy and assisting with full employee lifecycle processes
Partnering with the Director of Human Resources and operational managers on key initiatives that drive customer satisfaction, operational excellence and business performance
Lead staffing planning, posting of open roles, interview scheduling, pre-employment checks, offer letters and onboarding process
Drives employee engagement activities on game day and in day-to-day operations
Supports training and development for managers and hourly employees
Develop and maintain strong partnerships with operations and management ensuring HR strategies, processes and practices are implemented
Provide purposeful and futuristic coaching and feedback to all levels of employees, addressing various employee related issues and business needs
Ensures company compliance with all existing governmental and labor reporting requirements
Partners in the preparation of required documentation for compliance with all state and federal laws
Lead employee relations functions including the organization and execution of investigations into policy and law violations in addition to handling general grievances or concerns
Partnership in the processing of worker’s compensation claims, leaves of absences, benefits administration, etc
Develops and facilitates talent development materials and initiatives
Must exhibit an active interest in company and venue specific operational knowledge as it relates to providing value added HR business partnership
Demonstrate thought leadership and suitable judgment in making HR related business decisions
Requirements:
Bachelor’s degree required
SHRM-CP or PHR preferred
Bilingual in Spanish and English preferred
5+ years of varied human resources experience
2+ years of people supervisory experience
Working knowledge of state labor law including worker’s compensation, workplace safety, EEOC, NLRB and FLSA
Preferred experience working in a unionized environment such as Local 100, Local 153 and 32BJ
Superior computer skills including hands-on HRIS and ATS experience
Must be comfortable presenting to small and large audiences
Demonstrated ability to forge meaningful interpersonal relationships across functions, industries and in local communities
Outstanding leadership skills with a high capacity for managing multiple projects simultaneously
Proven ability to influence and gain credibility with all levels of employees and customers both internal and external
Must possess excellent oral, written and listening communication skills and the ability to prioritize and execute in a deadline-oriented environment
A strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays
Comfortable working in a matrix leadership environment
Hospitality Experience is preferred
Nice to have:
SHRM-CP or PHR
Bilingual in Spanish and English
Experience working in a unionized environment such as Local 100, Local 153 and 32BJ