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We are looking for an experienced Human Resources (HR) Manager to lead people operations for a detail-oriented professional services firm in Towson, Maryland. This role combines strategic HR leadership with hands-on oversight of employee relations, benefits administration, compliance, and workplace support functions. The ideal candidate will bring sound judgment, strong knowledge of employment practices, and the ability to foster an organized, service-focused employee experience.
Job Responsibility
Serve as the primary resource for managers and employees on workplace matters, including performance concerns, coaching conversations, and corrective action guidance
Direct core employee lifecycle processes such as hiring, onboarding, offboarding, attendance tracking, and leave administration to ensure consistency and compliance
Lead performance review activities and support compensation planning, including salary adjustments and broader pay program assessments
Maintain and update HR policies, employee handbook content, internal records, and related intranet resources while aligning practices with applicable employment regulations
Assess development needs across the organization, coordinate training initiatives, and monitor participation in and the effectiveness of learning programs
Oversee employee benefits programs, including retirement, medical, disability, and leave offerings, while managing annual renewals and open enrollment activities
Partner with external brokers and internal stakeholders to evaluate benefit plans and help maintain competitive, cost-conscious offerings
Supervise leave-related processes and coordinate with payroll partners to ensure accurate handling of employee absences and related adjustments
Support operational functions by organizing administrative assistant workflow, overseeing front desk coverage, and coordinating vendor-supported mail, copy, and facilities services
Manage employee engagement efforts such as recognition programs that strengthen morale and reinforce a positive workplace culture
Requirements
Bachelor's degree in Human Resources, Business Administration, or a related discipline
10+ years of progressive human resources experience, including 2 or more years in a leadership-level HR role
Background supporting HR functions within a services setting is preferred
Strong working knowledge of federal and state employment laws and established HR best practices
Demonstrated experience in employee relations, benefits administration, onboarding, and HR operations
HR certification is highly valued
Excellent communication, organization, and problem-solving abilities
Proficiency with Microsoft Office and the ability to learn new HR systems efficiently
Nice to have
HR certification
Background supporting HR functions within a services setting is preferred
What we offer
Medical, vision, dental, and life and disability insurance