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Human Resources Customer Service Representative

United States, Nashville · Job Posted July 04, 2026
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Job Responsibility

  • Answer inbound calls from employees and former employees regarding HR and benefits related questions
  • Resolve customer concerns professionally, accurately, and efficiently
  • Document all interactions and transactions within company systems
  • Research and follow up on unresolved issues until completed
  • Respond to customer inquiries submitted through the online Contact Us portal
  • Explain HR policies, benefits, and procedures in an easy-to-understand manner
  • Maintain confidentiality while handling sensitive employee information
  • Navigate multiple software systems simultaneously while assisting customers
  • Meet productivity, quality, and customer service expectations
  • Participate in required meetings, coaching sessions, and ongoing training
  • Support peak business periods with schedule flexibility

Requirements

  • Must be at least 18 years of age
  • High School Diploma or GED required
  • Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years
  • Excellent verbal and written communication skills
  • Strong customer service and problem-solving abilities
  • Ability to multitask in a fast-paced call center environment
  • Comfortable using multiple computer applications simultaneously
  • Ability to work independently while collaborating with a team
  • Strong attention to detail and commitment to confidentiality
  • A dedicated, quiet workspace that is free from distractions
  • A workspace that can successfully pass a virtual home office inspection
  • Reliable wired internet connection (Wi-Fi and 5G internet are not permitted during work hours)
  • Internet speeds meeting the following minimum requirements: Download Speed: 25 Mbps or higher, Upload Speed: 10 Mbps or higher, Ping: 175 ms or less
  • Ability to provide a screenshot of your internet speed test during the hiring process

What we offer

  • 100% Remote Work
  • Company Provided Equipment
  • Paid Training
  • Monday through Friday Schedule
  • Weekends Off
  • Supportive Team Environment
  • Opportunity to build valuable Human Resources and Benefits experience
  • Make a meaningful impact by helping employees receive the support they need
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

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