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The Human Resources Credentialing and Compliance Specialist is responsible for supporting Associate credentials, including licensure, certification, and registration. Expertise includes adherence to policies, compliance with job requirements and healthcare standards, accurate data entry, maintenance and clean-up of records within the HRIS, verification of licensure, reporting and data analytics, troubleshooting interface errors, and understanding of internal processes. The Specialist provides customer-focused service that aligns with CHRISTUS Health’s core values of compassion, excellence, integrity, dignity, and stewardship. Effective communication with HR Strategy teams, leaders, and Associates is expected through various modes of communication daily. Partnership and collaboration across multiple teams is essential for the HR Credentialing and Compliance Specialist to provide input and support towards achieving desired outcomes within project deadlines.
Job Responsibility:
Uphold and reinforce internal policy standards, guiding as appropriate to reduce risks while ensuring regulatory compliance
Align with internal processes and cascade process expectations to HR partners, leaders, and Associates as we strive to standardize efforts across all ministry locations
Maintain accurate record-keeping within the HRIS, third-party systems, shared folders or drives, and any other location where information is stored or shared
Process project-related data entry in compliance with job requirements and healthcare standards, ensuring a seamless workflow with no gaps
Run ad hoc reports and interpret the data
Draw insights by identifying trends and gaps through data analysis and format the information in a way that is easily digestible by the intended audience
Routinely perform audits on LCR data to ensure integrity, identify opportunities for improvement, clean-up, or correction, and provide recommendations
Assist in the design and implementation of process improvements by working closely with stakeholders to assess, develop, and implement process changes or remediation plans for identified HR-related issues, including, but not limited to, workforce licensing requirements
Routinely troubleshoot and resolve interface and license verification errors
Provide input and participate in projects where LCR is a stakeholder, as necessary, to achieve strategic goals and objectives
Act as a liaison between the Human Resources Strategy teams and third-party vendors, assisting them with troubleshooting and escalating issues as appropriate
Work efficiently to provide data, answer questions, and support HR partners when the Joint Commission, Det Norske Veritas, or other accrediting bodies are onsite for auditing
Perform testing of the HRIS functionality's current state before rolling out enhancements
Ability to successfully work on multiple projects
Must execute responsibilities with a sense of urgency and pay attention to detail with a high level of accuracy
Perform other HR Compliance or HR program support-related duties or projects as assigned
Requirements:
Bachelor’s degree in Management, Business, Human Resources, or a related field is preferred
Excellent verbal and written communication skills
Ability to work independently with minimal direction, leverage all available resources, and effectively solve problems
Must be proficient in Microsoft Office (Excel, Outlook, PowerPoint, and other web-based applications)
Ability to scrub, analyze, and interpret data from multiple sources
2 - 4 years of compliance in HR or Healthcare experience preferred
Customer service experience is preferred
Experience working with a Human Resources Information System (HRIS) preferred
aPHR, PHR, SHRM-CP, or equivalent certification is preferred
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