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Ann Taylor Logo Ann Taylor · Human Resources

Human Resources Coordinator

United States, Duluth Employment contract 20.00 - 23.00 USD / Hour · Job Posted May 30, 2026
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Job Description

KnitWell Group's HR team is expanding in their support of our 8 fashion brands, so we are looking for an HUMAN RESOURCES COORDINATOR to join our close-knit Associate Services Call Center team in either FT MYERS, FL or DULUTH, MN. The Human Resources Coordinator will resolve inquiries from associates, managers, terminated associates, and other external parties. They will also help resolve concerns and issues regarding compliance, processes and policies through phone, email, and case management. This person will strive to meet all expected service levels and business performance goals, performing a range of services and fully documenting all cases in the case management system.

Job Responsibility

  • Perform transactions related to hiring
  • promotions
  • performance management
  • payroll
  • benefits
  • transfers
  • leaves of absence
  • and onboarding/off-boarding.
  • Utilize the HR Service Management System (Workday) to track cases and respond to requests
  • Receive inbound inquiries and do timely call-backs via multiple channels (phone, email, case management, etc.), clarify the need and assist in the resolution of concerns.
  • Investigate issue areas and determine methods of mitigation to resolve problems
  • Maintain employee electronic files.

Requirements

  • Excellent customer service skills. Ability to communicate effectively, both verbally and in writing
  • Proficiency in Microsoft Office (Excel, Word, and Outlook).
  • Ability to conduct research, utilize databases, and produce written documents
  • Maintain a high level of confidentiality.
  • Ability to work efficiently in fast-paced environment
  • maintain composure when working with customers.
  • Strong interpersonal skills including sensitivity, patience, and flexibility to communicate with internal and external customers in a friendly, courteous, and efficient manner.
  • Experience in navigating human resources systems (Workday and ADP preferred)

Nice to have

  • Workday
  • ADP

What we offer

  • merchandise discount at select KnitWell Group brands
  • individual development support and career mobility opportunities
  • local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities
  • Medical, dental, vision insurance & 401(K)
  • Employee Assistance Program (EAP)
  • Time off – paid time off & holidays
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