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Ann Taylor Logo Ann Taylor · Human Resources

Human Resources Coordinator

United States, Duluth 20.00 - 23.00 USD / Hour · Job Posted December 18, 2025
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Job Description

KnitWell Group's Duluth-based HR team is expanding in their support of our 8 fashion brands, so we are looking for a new Human Resources Coordinator to our close-knit team. The Human Resources Coordinator will resolve inquiries from associates, managers, terminated associates, and other external parties. They will also help resolve concerns and issues regarding processes and policies through phone, email, and case management. This person will strive to meet all expected service levels and business performance goals, performing a range of services and fully documenting all cases in the case management system.

Job Responsibility

  • Perform transactions related to hiring
  • promotions
  • performance management
  • payroll
  • benefits
  • transfers
  • leaves of absence
  • and onboarding/off-boarding
  • Utilize the HR Service Management System (Workday) to track cases and respond to requests
  • Receive inbound inquiries via multiple channels (phone, email, case management, etc.), clarify the need and assist in the resolution of concerns
  • Investigate issue areas and determine methods of mitigation to resolve problems
  • Maintain employee electronic files

Requirements

  • Excellent customer service skills
  • Ability to communicate effectively, both verbally and in writing
  • Proficiency in Microsoft Office (Excel, Word, and Outlook)
  • Ability to conduct research, utilize databases, and produce written documents
  • Maintain a high level of confidentiality
  • Ability to work efficiently in fast-paced environment
  • maintain composure when working with customers
  • Strong interpersonal skills including sensitivity, patience, and flexibility to communicate with internal and external customers in a friendly, courteous, and efficient manner
  • Experience in navigating human resources systems (Workday and ADP preferred)

What we offer

  • Merchandise discount at select KnitWell Group brands
  • Support for individual development plus opportunities for career mobility within our family of brands
  • A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
  • Medical, dental, vision insurance & 401(K)
  • Employee Assistance Program (EAP)
  • Time off – paid time off & holidays
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