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KnitWell Group's Duluth-based HR team is expanding in their support of our 8 fashion brands, so we are looking for a new Human Resources Coordinator to our close-knit team. The Human Resources Coordinator will resolve inquiries from associates, managers, terminated associates, and other external parties. They will also help resolve concerns and issues regarding processes and policies through phone, email, and case management. This person will strive to meet all expected service levels and business performance goals, performing a range of services and fully documenting all cases in the case management system.
Job Responsibility:
Perform transactions related to hiring
promotions
performance management
payroll
benefits
transfers
leaves of absence
and onboarding/off-boarding
Utilize the HR Service Management System (Workday) to track cases and respond to requests
Receive inbound inquiries via multiple channels (phone, email, case management, etc.), clarify the need and assist in the resolution of concerns
Investigate issue areas and determine methods of mitigation to resolve problems
Maintain employee electronic files
Requirements:
Excellent customer service skills
Ability to communicate effectively, both verbally and in writing
Proficiency in Microsoft Office (Excel, Word, and Outlook)
Ability to conduct research, utilize databases, and produce written documents
Maintain a high level of confidentiality
Ability to work efficiently in fast-paced environment
maintain composure when working with customers
Strong interpersonal skills including sensitivity, patience, and flexibility to communicate with internal and external customers in a friendly, courteous, and efficient manner
Experience in navigating human resources systems (Workday and ADP preferred)
What we offer:
Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
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