Human Resources Coordinator

• Expert in Data integrity and entry - Responsible for maintaining data integrity and accuracy in HR systems like SuccessFactors (SF) and ADP. This includes leveraging automated processes for tasks like mass and automated uploads and understanding how different data fields impact each other
• Maintain employee records through accurate and timely electronic filing (Peopledoc) including for new hire processing
• Reporting expertise - Proficient in generating reports from HR systems like SF, ADP, Excel, and dashboards to support decision-making. Build reports to meet HR needs with HRIS
• Process administration - Manage HR-related files and records in a standardized, digitalized, and centralized manner. Maintain a centralized location for HR tools, templates, and workflows
• Employee Inquiries- Serve as the link between the HR team and employees, ensuring smooth communication and prompt resolution of requests and grievances. Leveraging national handbooks, standardized policies, and employee self-service options
• Manage and resolve self-service HR tickets and well as the HR inquiries mailbox, ensuring timely and accurate responses to employee inquiries and requests
• Coordinate with the Benefits and Payroll teams to provide timely and effective solutions to employees as needed
• Champion employee self-serve- Assist employees in accessing and updating their personal data through platforms like ADP and BV Connect
• Champion and participate in ad hoc HR projects at a regional level
• Undertake other duties as assigned, based on organizational needs and priorities

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Certification in human resources, such as CHRP/CPHR, is preferred
• 2-5 years of experience in a human resources coordinator or similar role, with a focus on data management, reporting, and process administration
• Must be bilingual (FRENCH and ENGLISH)
• Proven expertise in using HR information systems like SuccessFactors and ADP, with the ability to maintain data integrity and generate reports
• Strong understanding of HR policies, processes, and best practices, with the ability to provide guidance to employees on a wide range of HR-related matters
• Demonstrated customer service and communication skills, with the ability to effectively interact with employees at all levels

Certification in human resources, such as CHRP/CPHR, is preferred