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The HR Generalist Coordinator is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, staffing, benefits, and performance management. The HR Generalist Coordinator III will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions such as onboarding, status change, compensation, separations, etc.
Job Responsibility:
Provide excellent customer service in response to phone and online inquiries from employees and managers
Resolve inquiries by accessing information in multiple HR systems
Triage general inquiries to ensure accurate work category is assigned
Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises
Process transactions by collecting required information or backup documentation from the employee, manager, or HR
Respond to phone or online help requests on navigating the HR Portal and other HR-related systems
Perform quality assurance reviews on electronic and manual transactions
Partner with Payroll and other COEs, as appropriate to resolve issues
Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
Requirements:
Experience working in a call center environment strongly preferred
Strong computer/technical skills
previous HRIS experience preferred
Bachelor’s degree in HR or related field strongly preferred
Knowledge of HR concepts and terminology
Effective verbal communication skills
Effective listening skills
Confirmed customer service orientation
Confident phone presence
Solid ability to grasp information quickly and probe optimally when required
Excellent organizational skills and the ability to prioritize requests and duties
Attention to detail
Effective research, problem-solving, and follow-through skills
Ability to remain positive under pressure
Bilingual (English and Spanish) preferred
What we offer:
Medical
Dental
Vision
Work/life resources
Retirement savings plans like 401(k)
Paid days off such as parental leave and disability coverage
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