Human Resources Coordinator - Yosemite National Park

• Provide excellent customer service in response to phone and online inquiries from employees and managers
• Resolve inquiries by accessing information in multiple HR systems
• Triage general inquiries to ensure accurate work category is assigned
• Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises
• Process transactions by collecting required information or backup documentation from the employee, manager, or HR
• Respond to phone or online help requests on navigating the HR Portal and other HR-related systems
• Perform quality assurance reviews on electronic and manual transactions
• Partner with Payroll and other COEs, as appropriate to resolve issues
• Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

• Experience working in a call center environment strongly preferred
• Strong computer/technical skills
• previous HRIS experience preferred
• Bachelor's degree in HR or related field strongly preferred
• Knowledge of HR concepts and terminology
• Effective verbal communication skills
• Effective listening skills
• Confirmed customer service orientation
• Confident phone presence
• Solid ability to grasp information quickly and probe optimally when required
• Excellent organizational skills and the ability to prioritize requests and duties
• Attention to detail
• Effective research, problem-solving, and follow-through skills
• Ability to remain positive under pressure
• Bilingual (English and Spanish) preferred

Bilingual (English and Spanish) preferred

• Medical, dental, vision, and work/life resources
• Retirement savings plans like 401(k)
• Paid days off such as parental leave and disability coverage