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Human Resources Business Partner

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TTEC

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Location:
Australia , Campbellfield, Melbourne

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Percepta, we bring first-class service across each market we support. As a Human Resources Business Partner working in Campbellfield, Melbourne site, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

Job Responsibility:

  • Responsible for providing a comprehensive, professional & efficient generalist HR support service to specific client department areas at a local level - performance management, disciplinary & grievance, employee communications, training & development, employee relations/ legal, remuneration & benefits and employee satisfaction, in line with Percepta’s people strategies
  • Work in partnership with Talent Acquisition to support a comprehensive, professional and efficient recruitment service to the AU sites from initial identification of vacancy through to appointing a new employee
  • Facilitates the achievement of Percepta’s business objectives by coaching and supporting Managers and Team Leaders with their people management issues, delivering HR projects/ initiatives and identifying and resolving key HR issues
  • Acts as an advisor and coach to managers and team leaders ensuring pragmatic solutions, legal compliance and resolution of all people management actions and concerns
  • Supports managers with performance & absence management issues
  • Advises and monitors managers and employees concerning work-related issues, including grievance investigations and disciplinary as necessary
  • Conduct exit interviews, analyse data and make recommendations to client department managers
  • Conducts employee related counselling and investigations, as necessary
  • Manages the implementation and ensures compliance of Percepta’s Equal Opportunity and Diversity policies
  • Support end-to-end recruitment processes, including processing Position Requisition (PR) forms through approval workflows, reviewing job descriptions, and submitting roles for job evaluation and grading as required
  • Work in partnership with Operations and Talent Acquisition to design and develop relevant recruitment solutions to meet operational requirements that are bespoke to each role
  • Social media savvy – Facebook, Instagram etc. to ensure all vacancies are posted and Percepta presence is maintained until vacancy is filled
  • Works in partnership with Learning & Development, responsible for new hire orientation, and completion of all new hire paperwork necessary for Payroll
  • Update and maintain the Recruitment Drive to ensure all documents are up to date and a consistent approach is adhered to including providing support and advice for reasonable adjustments if required
  • Assists with the annual salary review process through the Halogen portal
  • Completes internal paperwork to gain approval for salary increases based on change in role
  • Develops & maintains, in conjunction with colleagues, maintenance of legally compliant HR policies, procedures and processes
  • Develops policies & procedures: identifies the lack of/ or policy deficiencies, assesses effectiveness of current policies, and recommends and implements policy changes
  • Interprets and implements company policies and procedures to all line management and staff
  • Ensure the appraisal process is fully embedded inclient department areaa
  • Supports Sr. HR Manager, to ensure employee feedback is gained through the Global Speak Up survey, working with department Managers on improvement and development plans for each department
  • Supports the development, implementation and maintenance of all HR related training programmes
  • Responsible for local staff forums and liaison with Company wide employee forums
  • Provides ad-hoc reports to Finance, Workforce Planning, and Operations with regard to attrition, leavers, and historical employee data for assigned departments
  • Provides guidance & support in the areas of Health & Safety, Welfare & Social activities
  • Supports the internal communications processes and contributes to the HR Intranet section
  • Produces weekly and monthly people statistics reports
  • Works on special projects as required as agreed with the Sr. HR Manager
  • Personal administration, filing, etc
  • Ensures compliance with AU employment legislation

Requirements:

  • CIPD Qualified
  • Undergraduate University Degree or equivalent experience
  • Mid - Level HR Generalist experience
  • In house recruitment experience gained in a similar environment
  • Previous practiced experience of similar responsibilities as listed above ideally gained in contact centre, manufacturing or retail environment, other industries will be considered
  • Excellent oral, written communication skills
  • Knowledgeable with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends
  • Ability to influence leadership and employees
  • Excellent interpersonal skills to enable effective relationships
  • Self confident with the ability to challenge and ‘push back’ in an appropriate manner
  • Excellent organisational and time management skills
  • Self-Motivated and ability to prioritise
  • Team Player
  • Ability to demonstrate integrity and a professional demeanour
  • Ability to multi-task
  • Sound judgement
  • Approachable
  • Able to maintain confidentiality and ability to handle sensitive material
  • Strong customer service ethos
  • Detail orientation with a high level of accuracy

Nice to have:

  • Thorough working knowledge of the Data Protection Act
  • Proficiency in computer literacy Microsoft Packages, Word Excel and Access
  • Human Resources Information Systems (HRIS) experience with Oracle and Kronos would be an advantage
  • Good working knowledge of current employment legislation
  • Flexibility to travel to other sites in the AU with occasional overnight stays
  • Ability to interact with others at varying organisational level
What we offer:
  • Competitive Salary with Incentives
  • Hybrid/flexible working arrangements
  • Tuition Reimbursement
  • Employee Assistance Program
  • Partner Cash Back Offer
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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