Human Resources Business Partner / Employee Relations, Lvl II

• Assist with day-to-day HR operations across Canada, monitoring and responding to employee and leader inquiry, proactively resolving people issues
• Support rollout and adoption of Workday HRIS, including manager/employee training, process updates, maintaining and updating system data
• Assist with HR initiatives including policy updates, leadership development, and tasks or projects as needed
• Provide expert guidance to leaders and employees on performance management, policy, documentation, and compliance in line with company policy and legislative requirements
• Manage ER caseload from intake to resolution with clear SLAs and meticulous documentation and follow up
• Conduct impartial investigations (planning, interviewing, assessment/review, gather facts, report on findings, maintain documentation)
• Track case progress and outcomes, identifying trends and recommending training or process improvements
• Coach leaders through complex employee relations cases, progressive discipline, and performance improvement
• Facilitate difficult conversations and influence fair, consistent, and defensible outcomes aligned to precedent and policy
• Equip managers with toolkits, training, and conversation guides to handle people issues effectively
• Provide assistance and guidance to leaders with the support of HR Leadership, during organizational changes
• Educate and coach leaders on process and policy, compliance, documentation, and other people-related business needs
• Assist with documentation and administrative tasks as needed
• Ensure HR practices and documentation meet provincial requirements
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

• 3–6 years of progressive HR experience with strong knowledge of HR policies, procedures, and best practices
• 2–4 years of direct experience in employee relations, investigations, performance management, and leader coaching
• Proven ability to manage sensitive and complex people matters with discretion and sound judgment
• Strong attention to detail with excellent written, verbal, and reporting skills
• Ability to influence, collaborate, and partner with stakeholders at all levels
• Comfortable balancing tactical HR delivery with strategic thinking
• Resilient, adaptable, and able to thrive in ambiguity

French language skills

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses
• Diversity Day (paid leave to observe a holiday or cultural celebration of your choice)
• Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
• DEI education initiatives
• 1 paid Volunteer Day per calendar year