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This position is responsible for resolving assigned issues, identifying opportunities to strategically engage clients, and providing sound guidance in each interaction, ensuring high utilization of human resource services. Also responsible for coordinating the development and delivery of service strategy plans for assigned client base and monitoring the execution of plans to achieve agreed upon objectives within agreed timeframe. The incumbent will provide value that positively impacts client businesses that results in retention and growth. Troubleshoots situations, educates clients, develops partnerships with stakeholders and solicits referrals.
Job Responsibility:
Uses a proactive approach to client relationship management to minimize requests for assistance
takes prompt action when requests are received
Communicates ideas, recommendations, and solutions in a clear and succinct way through written or oral interactions
Listens actively and asks clarifying questions to enable appropriate recommendations and levels of responsiveness
Aligns PEO services with identified client needs through an understanding of business plans and small business operations from an owner’s perspective
Uses knowledge from various human resource disciplines to help identify their application and impact on client’s business
Establishes and sustains trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior
leverages insights to effectively manage responses so that personal behavior matches one's values and delivers intended results
Identifies legal requirements and government reporting regulations affecting Human Resource functions and ensures client’s policies and procedures comply
Assists clients in minimizing liability by providing consultative guidance
recommending and facilitating liability management training
Consults and proactively follows up/reviews with clients to develop, implement and monitor human resource performance management items
Implements programs to enhance productivity and reduce liability through improved communications and identifies best HR practices for client
Influences clients and internal partners to make well-informed and strategic decisions in a timely manner using effective involvement and persuasion strategies
Leads meetings and makes formal presentations in a clear, concise and logical sequence at a level appropriate to the audience
Acts as a champion of change for initiatives within the organization and through clients’ organizations
Uses knowledge of Company departments, products, services and resources to analyze, recommend and deliver timely service solutions and to exercise judgment in planning, executing and accomplishing goals
Collaborates with various departments regarding technical or complex issues encountered by the client to find the best solution
Educates and encourages client usage of technical applications
Uses company client management systems and databases to capture client requests and interactions
Shares human resource solutions, concepts, ideas and best practices with peers to elevate the knowledge and skills of others
Participates in prospect meetings with sales and service team members by phone, or in person as needed to provide insight of potential benefit to prospective client
Seeks opportunities to build own skillset and knowledge through formal instruction or collaboration with others
Utilizes available resources to manage and prioritize one’s time and workload effectively
Assists in the accomplishment of Insperity Company goals
Helps other employees to accomplish Insperity Company goals
Performs other duties as may be assigned by department supervisor
Participates in the Disaster Recovery plan as required
Requirements:
High School Diploma or equivalent is required
Bachelor’s Degree is preferred
Three to five years of business operations experience
Two to three years Human Resource Generalist experience with emphasis on employee relations is required
Professional in Human Resources (PHR), or SHRM Certified Professional (SHRM-CP) certification strongly preferred
What we offer:
Flexibility: Over 80% of Insperity’s jobs have flexibility
Career Growth: continuous learning programs, mentorship opportunities and ongoing training
Well-Being: generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours
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