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Human Resource Shared Services Agent

Americas Best Contacts and Eyeglasses

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Location:
United States, Duluth

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position is responsible for timely and accurately handling the daily incoming SERVE cases, chats, and phone calls for all People Team questions from our retail population. Works with the Shared Services team for additional projects/tasks as needed.

Job Responsibility:

  • Works with our SERVE ticketing system to provide 1st-level support for all company associates
  • Provides additional support through the SERVE Chat system and phone calls
  • Ensures that all cases are responded to completely with a sense of urgency
  • limits transferring cases when possible
  • Utilizes the Tier 1 Knowledge Articles and guides company associates in a calm and welcoming demeanor
  • Works with the Tier 1 Agent Lead and Shared Services Manager on People Team projects/processes
  • Updates and manages all Tier 1 knowledge articles and provides recommendations on new articles or changes as needed
  • Assists with testing new services and guiding Tier 1 Agents on best processing practices
  • Assists the Shared Services team with additional backup as needed

Requirements:

  • 0-2 years Customer Service experience (Required)
  • High School Diploma or equivalent (Required)
  • Ticketing System experience (Service Now Preferred)
  • HRIS system experience (UKG Preferred) (Required)
  • Adobe PDF (Preferred)
What we offer:
  • competitive pay
  • health and dental insurance
  • 401k retirement savings with company match
  • flex spending account
  • paid personal time off
  • paid company holidays
  • parental leave
  • employee eyewear discount
  • training programs
  • access to educational courses

Additional Information:

Job Posted:
December 18, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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