Human Resource Manager

• Role models the Penda Way by leading with heart, demonstrating ethical judgment, and doing the right thing even when it is difficult
• Strengthens the cultural bridge between support office and frontline teams by fostering collaboration, shared understanding, and a sense of connection so we operate as “One Penda.”
• Acts as a culture ambassador, reinforcing behaviours that drive Penda’s mission and vision across all Support Office teams
• Supports Support Office engagement initiatives, including recognition moments, events, and touchpoints that strengthen belonging and team cohesion
• Reviews Support Office eNPS themes and works with HoDs to implement meaningful, actionable improvements
• Maintains presence in the Support Office to understand morale, emerging issues, and opportunities to strengthen culture and accountability
• Ensures day-to-day HR interactions reinforce a service mindset: reminding Support Office teams that their work enables front-line teams, patient care, and organisational impact
• Supports the Director of People & Culture by gathering workforce insights from HoDs and preparing inputs required for workforce planning and organogram updates
• Supports the Talent Acquisition Manager with recruitment activities such as candidate coordination, assessments, screening support, and documentation
• Owns and coordinates the Support Office onboarding process, ensuring new staff have a structured, high-quality introduction aligned to expectations
• Monitors role transitions, probation status, and onboarding outcomes, recommending improvements to strengthen long-term performance
• Partners with managers to set clear expectations, performance standards, and documentation aligned to organisational goals
• Supports managers through fair and timely handling of employee relations issues, ensuring compliance and strong case documentation
• Guides managers through the full performance management cycle, including performance reviews, KPI setting, feedback, development plans, performance improvement plans, and bonus alignment
• Tracks recurring performance or behaviour patterns across Support Office teams and flags systemic issues for proactive resolution
• Follows up with managers to ensure the timely closure of people issues and escalates where required
• Works with the Director of People & Culture and HoDs to identify capability gaps and areas requiring targeted development
• Leads Support Office trainings, learning programs, and capability-building initiatives, ensuring they address identified needs and strengthen performance
• Supports leadership readiness by coordinating targeted learning pathways for potential future leaders
• Tracks TalentLMS completion, compliance, and usage levels
• follows up with HoDs to drive adoption
• Evaluates feedback on learning activities and recommends enhancements to improve relevance and effectiveness
• Supports the development of content for SLT meetings and All Hands sessions to reinforce culture, alignment, and organisational learning
• Builds strong relationships with HoDs to understand people's challenges, support decisions, and anticipate HR needs
• Reviews HR and people processes within the Support Office, identifies gaps or inconsistencies, and leads updates to HR policies and SOPs to strengthen clarity and alignment
• Ensures revised policies are clearly communicated and consistently applied across all SO teams
• Coordinates with HR Operations, Talent Acquisition, and other HR IPS functions to ensure seamless cross-functional HR service delivery
• Tracks HR follow-ups, risks, and agreed actions, ensuring timely closure and escalation when needed
• Provides people-related insights, observations, and recommendations to the Director of People & Culture to support strategic decision-making

• Higher diploma in Human Resource Management from a recognized institution
• HR certification and active IHRM membership
• 4 years of progressive HR generalist experience, ideally supporting multiple functions or departments
• Hands-on experience in employee relations, performance management, HR coordination, and supporting talent processes
• Experience working in a fast-paced, structured environment, ideally with exposure to both field and back-office operations
• Strong understanding of HR policies, processes, and labor laws
• High personal accountability with strong follow-through and attention to detail
• Confident and assertive when reinforcing standards and guiding managers
• Excellent communication and relationship-building skills
• Ethical, fair, and emotionally intelligent in handling sensitive matters
• Leads with heart while maintaining high performance expectations
• Service mindset with an understanding that Support Office work enables frontline teams and better patient outcomes

A bachelor’s degree is an added advantage