Human Resource Assistant

• Manage day-to-day HR transactions using Workday and other related systems with precision
• Respond to a high volume of incoming calls, chats, and messages in a call center setting, ensuring timely and effective resolutions
• Adhere to established service level agreements and performance metrics for HR operations
• Listen actively to employee concerns, analyze information, and provide accurate solutions
• Offer guidance to employees on using HR systems such as Workday and Kronos
• Escalate more complex issues to senior HR specialists or managers as needed
• Maintain detailed and accurate records of all inquiries and resolutions in the case management system
• Ensure compliance with privacy standards, safeguarding sensitive employee and company information
• Identify trends in escalations and recommend process improvements to enhance service delivery
• Foster positive relationships with colleagues, managers, and stakeholders to support team objectives

• High school diploma or equivalent is required
• Proven ability to manage time effectively and stay organized in a fast-paced environment
• Strong communication skills, both written and verbal, to interact with diverse employee groups
• Experience in customer service, preferably in a call center or HR environment
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint
• Familiarity with HR systems such as Workday and Kronos is preferred
• Commitment to maintaining confidentiality and adhering to company policies
• Ability to work independently or collaboratively within a team

Familiarity with HR systems such as Workday and Kronos

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan