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We are looking for a hands-on Hub Operations Associate to manage the day-to-day "on-the-ground" processes of our parcel delivery operations. You will be the engine room of our delivery network, ensuring that every rider is trained, every shift is covered, and every parcel is handled with maximum efficiency and care. This role is perfect for a detail-oriented "doer" who thrives in the middle of the action.
Job Responsibility:
Execute end-to-end delivery processes within the hubs (warehouses), ensuring reliability and safety
Enforce Standard Operating Procedures (SOPs) on-site to maintain world-class operational standards
Monitor real-time performance data to identify and resolve immediate bottlenecks in the warehouse or on the road
Maintain the physical hub environment, ensuring it remains a safe and efficient space for the team
Lead "hands-on" sourcing efforts to recruit high-quality new riders for the platform
Conduct comprehensive training and onboarding sessions to ensure riders are ready to deliver safely and efficiently
Act as the primary point of contact for riders from their first day, fostering a culture of accountability
Manage shift scheduling to ensure 100% coverage and alignment with delivery targets
Monitor active rider performance, providing real-time feedback and coaching to hit quality standards
Track and report on rider quality metrics, ensuring all SLAs with our parcel partners are met or exceeded
Resolve daily service issues with a bias for action to keep the delivery network moving
Requirements:
Proven experience in a fast-paced delivery or logistics environment, specifically managing distributed or gig-economy teams
Execution-focused
People person
Data-driven
Adaptable
What we offer:
Competitive compensation and growth opportunities as we scale across the UK