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Hub Coordinator

wesleymission.org.au Logo

Wesley Mission

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Location:
Australia , Sydney

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking two Hub Coordinators to be the welcoming face of Wesley Mission at our Sydney CBD site. This is not a traditional reception role. As a Hub Coordinator, you will operate as a concierge and triage point for clients, visitors and callers—supporting people with complex needs, navigating services, and responding calmly and professionally in high‑trust situations. You’ll work across our physical reception and internal coordination hub, partnering closely with frontline services, security, and corporate teams to ensure a safe, responsive and dignified experience for everyone who engages with Wesley Mission.

Job Responsibility:

  • Act as the first point of contact for visitors, clients and stakeholders at 220 Pitt Street
  • Answer and triage phone, email and digital enquiries across Wesley Mission services
  • Respond to people in distress with empathy, professionalism and appropriate escalation
  • Coordinate referrals and warm handovers to internal services and external partners
  • Support visitor management, safety processes and site operations
  • Work collaboratively with security, facilities and program teams
  • Maintain accurate records and contribute to continuous improvement of hub operations

Requirements:

  • National Police Check (required)
  • Working with Vulnerable People clearance (or willingness to obtain)
What we offer:
  • Tax savings via salary packaging
  • Study leave and financial assistance through our educational assistance scheme for eligible employees
  • Fitness Passport membership for discounted access to gyms and pools across NSW
  • Blue Light Card membership offering discounts and rewards with retailers and services
  • Access to a confidential Employee Assistance Program (EAP) including Manager Assist
  • A highly engaged and values-driven workplace culture

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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