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Hub Administrator

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West Midlands Ambulance Service University NHS...

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Location:
United Kingdom , Birmingham

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Contract Type:
Employment contract

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Salary:

24937.00 - 26598.00 GBP / Year

Job Description:

An exciting opportunity has become available with West Midlands Ambulance Service for a Hub Administrator to join our team at Hollymoor Hub. The Hub Administrator provides support and assistance to the Senior operations Manager and Operations Managers to ensure the efficient administration of the Hub and the computerised rota package.

Job Responsibility:

  • Provides full secretarial service to the Senior Operations Manager, including managing and maintaining electronic diary system
  • Handles routine and confidential correspondence relating to the general operation of the office
  • To act as first point of contact for all enquiries to the Hub
  • Welcome visitors to the Hub
  • Deals with sensitive staff issues with the utmost confidentiality
  • To develop and maintain excellent relationships with a wide range of people both within the Trust and externally
  • Take minutes at local meetings as required
  • Create and set up, manage and maintain computerised filing and records systems
  • Collates and records statistical information
  • Responsible for monitoring and ordering non-clinical consumables and the purchase of sundries for the smooth efficient running of the Hub
  • Ensure office equipment is maintained and report any repair work if required
  • Responsible for monitoring staff ID/Swipe Cards and complete request forms
  • Book staff appointments with Occupational health at the request of SOM/ /OM and make follow up appointments as necessary
  • Monitor sickness, update register and inform management when trigger points occur
  • Routine maintenance and upkeep of the rota system
  • Ensure that accurate records are kept in respect of daily and weekly sickness
  • Provide administrative assistance with the updating of daily and weekly rotas
  • Assist in the compilation of statistics
  • Input and retrieval of information onto the computer rota management system (GRS)
  • Booking and cancellation of training courses
  • Update register to ensure accurate records for Mandatory Training, CS1 days and PDRs
  • Input onto Electronic Staff Records (ESR) PDRs on completion
  • To organise and maintain effective and efficient bring forward and follow up system
  • To co-ordinate and facilitate meetings and other events on behalf of the Hub Management Team
  • Observes the requirements of the Data Protection Act/Caldicott
  • Works in accordance with documented procedures to ensure that the service complies with the requirements of the Quality management Systems
  • Ensure the effective operation of the administration department in the short term absence of the Administrative Supervisor when required
  • Ensure that the workplace is secure on leaving
  • Undertakes any other duties as may from time to time be reasonably required commensurate with the grade or position

Requirements:

  • 5 GCSEs at Grade C or above (or equivalent) including English & Maths
  • NVQ Level 2 / RSA II qualifications or equivalent (Secretarial / Administrative based)
  • Must be willing to undertake any training deemed necessary for the completion of duties
  • Must be able to work in the UK without the need for sponsorship
  • Experience of MS Office (Word, Excel, Outlook)
  • Experience of working within an office environment
  • Ability to organise and manage own workload
  • Excellent communication skills both internally and externally at all levels
What we offer:

Flexible working options

Additional Information:

Job Posted:
January 10, 2026

Expiration:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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