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An exciting opportunity has become available with West Midlands Ambulance Service for a Hub Administrator to join our team at Hollymoor Hub. The Hub Administrator provides support and assistance to the Senior operations Manager and Operations Managers to ensure the efficient administration of the Hub and the computerised rota package.
Job Responsibility:
Provides full secretarial service to the Senior Operations Manager, including managing and maintaining electronic diary system
Handles routine and confidential correspondence relating to the general operation of the office
To act as first point of contact for all enquiries to the Hub
Welcome visitors to the Hub
Deals with sensitive staff issues with the utmost confidentiality
To develop and maintain excellent relationships with a wide range of people both within the Trust and externally
Take minutes at local meetings as required
Create and set up, manage and maintain computerised filing and records systems
Collates and records statistical information
Responsible for monitoring and ordering non-clinical consumables and the purchase of sundries for the smooth efficient running of the Hub
Ensure office equipment is maintained and report any repair work if required
Responsible for monitoring staff ID/Swipe Cards and complete request forms
Book staff appointments with Occupational health at the request of SOM/ /OM and make follow up appointments as necessary
Monitor sickness, update register and inform management when trigger points occur
Routine maintenance and upkeep of the rota system
Ensure that accurate records are kept in respect of daily and weekly sickness
Provide administrative assistance with the updating of daily and weekly rotas
Assist in the compilation of statistics
Input and retrieval of information onto the computer rota management system (GRS)
Booking and cancellation of training courses
Update register to ensure accurate records for Mandatory Training, CS1 days and PDRs
Input onto Electronic Staff Records (ESR) PDRs on completion
To organise and maintain effective and efficient bring forward and follow up system
To co-ordinate and facilitate meetings and other events on behalf of the Hub Management Team
Observes the requirements of the Data Protection Act/Caldicott
Works in accordance with documented procedures to ensure that the service complies with the requirements of the Quality management Systems
Ensure the effective operation of the administration department in the short term absence of the Administrative Supervisor when required
Ensure that the workplace is secure on leaving
Undertakes any other duties as may from time to time be reasonably required commensurate with the grade or position
Requirements:
5 GCSEs at Grade C or above (or equivalent) including English & Maths
NVQ Level 2 / RSA II qualifications or equivalent (Secretarial / Administrative based)
Must be willing to undertake any training deemed necessary for the completion of duties
Must be able to work in the UK without the need for sponsorship
Experience of MS Office (Word, Excel, Outlook)
Experience of working within an office environment
Ability to organise and manage own workload
Excellent communication skills both internally and externally at all levels