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The Field Services Support Representative will provide mobile hydraulic repair of Hydraulic hoses on site offered by Hydraulic Supply Company to current and new clientele, fulfill client orders and perform services at customer locations.
Job Responsibility
Provide mobile hydraulic repair of Hydraulic hoses on site
Diagnose Hydraulic leaks and remove leaking hoses where needed and replace with new hoses on site
Communicates with customers and leads to identify and understand their product or service needs
Demonstrates the functions and utility of products or services to customers based on their specific needs
Ensures customer satisfaction through ongoing communication and relationship management
Maintains communication with existing and previous customers
Promote additional sales opportunities while interfacing with customers
Reports to Sales Manager sales activities
Develops leads and opportunities for new hydraulic hose assembly sales
Perform field service work in removal and re-installation of leaking hose assemblies
Identify, source, and assemble hydraulic and industrial hose components into hose assemblies
Performs safe assembly of industrial and hydraulic hose assemblies through crimping process
Conducts POS activity for customers on site through mobile van equipment
Answer customer questions and offer recommendations
Work closely with local HSC Branch Manager and support staff
Performs other duties as directed and assigned by Management
Perform after-hours service for customers as needed
Requirements
High school diploma or equivalent
Five years of related work experience preferred
Sales experience preferred but not required
Experience with or aptitude for hydraulic hose & fittings identification and assembly
Familiarity with shop tools and equipment
Verbal and written communication skills
Interpersonal and customer service skills
Sales and negotiation skills
Organizational skills and attention to detail
Strong analytical and problem-solving skills
Ability to function well in a high-paced and, at times, stressful environment
Ability to adapt to a variety of industrial work environments
Proficiency with Microsoft Office Suite, P21, CRM or similar software
Demonstrate use of safety equipment properly and consistently
Meet qualifications to drive a company vehicle, including a clean driving record
Possess natural ability to understand and work with machinery
Demonstrate exemplary work ethic
Ability to work well independently and in a team environment when needed
Prolonged periods driving in a vehicle
Ability to work with hands for an extended period when needed
Ability to push, pull, lift, twist, bend and squat