HSC- Field Services Support

• Provide mobile hydraulic repair of Hydraulic hoses on site offered by Hydraulic Supply Company to current and new clientele
• Fulfill client orders and perform services at customer locations
• Diagnose Hydraulic leaks and remove leaking hoses where needed and replace with new hoses on site
• Communicates with customers and leads to identify and understand their product or service needs
• Identifies and suggests products and services appropriate to meet those needs
• Demonstrates the functions and utility of products or services to customers based on their specific needs
• Ensures customer satisfaction through ongoing communication and relationship management
• Resolves any issues that may arise post-sale
• Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest
• Promote additional sales opportunities while interfacing with customers including but not limited to retails sales (oil, etc.), field service work
• Reports to Sales Manager sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
• Develops leads and opportunities for new hydraulic hose assembly sales through direct market solicitation daily of all industrial and mobile equipment customers
• Perform field service work in removal and re-installation of leaking hose assemblies on customer industrial and mobile equipment
• Identify, source, and assemble hydraulic and industrial hose components into hose assemblies
• Performs safe assembly of industrial and hydraulic hose assemblies through crimping process
• Conducts POS activity for customers on site through mobile van equipment
• Answer customer questions and offer recommendations to the customer
• Work closely with local HSC Branch Manager and support staff to ensure a smooth operational flow of production and inventory needs
• Performs other duties as directed and assigned by Management
• Perform after-hours service for customers as needed and described above

• High school diploma or equivalent
• Five years of related work experience preferred
• Sales experience preferred but not required
• Experience with or aptitude for hydraulic hose & fittings identification and assembly
• Familiarity with shop tools and equipment
• Verbal and written communication skills
• Interpersonal and customer service skills
• Sales and negotiation skills
• Organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and, at times, stressful environment
• Ability to adapt to a variety of industrial work environments
• Proficiency with Microsoft Office Suite, P21, CRM or similar software
• Demonstrate use of safety equipment properly and consistently
• Meet qualifications to drive a company vehicle, including a clean driving record
• Possess natural ability to understand and work with machinery
• Demonstrate exemplary work ethic
• Ability to work well independently and in a team environment when needed
• Prolonged periods driving in a vehicle
• Ability to work with hands for an extended period when needed
• Ability to push, pull, lift, twist, bend and squat
• Must be able to lift 100 pounds as needed
• Must be able to travel as directed

Excellent driving record preferred

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation, sick, and holiday pay