Hsc- Field Services Support Representative Job at Genuine Parts Company (Sunrise)

Job Description

The Field Services Support Representative will provide mobile hydraulic repair of Hydraulic hoses on site offered by Hydraulic Supply Company to current and new clientele, fulfill client orders and perform services at customer locations.

Job Responsibility

Diagnose Hydraulic leaks and remove leaking hoses where needed and replace with new hoses on site
Communicates with customers and leads to identify and understand their product or service needs
identifies and suggests products and services appropriate to meet those needs
Demonstrates the functions and utility of products or services to customers based on their specific needs
Ensures customer satisfaction through ongoing communication and relationship management
resolves any issues that may arise post-sale
Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest
Promote additional sales opportunities while interfacing with customers including but not limited to retails sales (oil, etc.), field service work
Reports to Sales Manager sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
Develops leads and opportunities for new hydraulic hose assembly sales through direct market solicitation daily of all industrial and mobile equipment customers
Perform field service work in removal and re-installation of leaking hose assemblies on customer industrial and mobile equipment
Identify, source, and assemble hydraulic and industrial hose components into hose assemblies
Performs safe assembly of industrial and hydraulic hose assemblies through crimping process
Conducts POS activity for customers on site through mobile van equipment
Answer customer questions and offer recommendations to the customer
Work closely with local HSC Branch Manager and support staff to ensure a smooth operational flow of production and inventory needs
Performs other duties as directed and assigned by Management
Perform after-hours service for customers as needed and described above

Requirements

High school diploma or equivalent
Five years of related work experience preferred
Sales experience preferred but not required
Experience with or aptitude for hydraulic hose & fittings identification and assembly
Familiarity with shop tools and equipment
Verbal and written communication skills
Interpersonal and customer service skills
Sales and negotiation skills
Organizational skills and attention to detail
Strong analytical and problem-solving skills
Ability to function well in a high-paced and, at times, stressful environment
Ability to adapt to a variety of industrial work environments
Proficiency with Microsoft Office Suite,P21, CRM or similar software
Demonstrate use of safety equipment properly and consistently
Meet qualifications to drive a company vehicle, including a clean driving record
Possess natural ability to understand and work with machinery
Demonstrate exemplary work ethic
Ability to work well independently and in a team environment when needed
Must be able to lift 100 pounds as needed
Must be able to travel as directed
Excellent driving record preferred

What we offer

options for healthcare coverage
401(k)
tuition reimbursement
vacation
sick
holiday pay

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Hsc- Field Services Support Representative

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