HRIS Analyst

• Prioritize and manage incoming support tickets related to payroll and HR inquiries
• Investigate and resolve employee-submitted issues while ensuring accuracy and thoroughness
• Address payroll discrepancies, including W-2 concerns and issues involving multiple payroll systems
• Deliver empathetic and attentive customer service, especially in sensitive situations
• Collaborate with HR and payroll teams to escalate and resolve complex cases
• Maintain detailed documentation of resolutions and updates within the ticketing system
• Provide specialized support for union employees, considering unique contract or pay-specific needs
• Utilize data analysis skills to identify trends and improve payroll processes

• Proven experience with data analysis in HR or payroll systems
• Strong knowledge of payroll systems, including Workday Payroll
• Familiarity with payroll processes for large employee groups, exceeding 500 individuals
• In-depth understanding of payroll laws and tax regulations
• Proficiency in full-cycle payroll management
• Experience using project management tools such as monday.com
• Excellent problem-solving and communication skills to handle sensitive employee concerns

Having WorkDay or implementation support experience

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan