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This role is critical for the optimization, and support of our SAP SuccessFactors (SF) modules across the South Asia region, ensuring our HR technology drives efficiency and a positive user experience.
Job Responsibility:
Lead and manage the deployment of new SF modules and provide expert-level ongoing support for all existing modules within South Asia
Ensure the successful maintenance and optimization of the HR system to effectively support and streamline regional HR operations
Proactively identify and implement opportunities to automate HR processes and workflows within SuccessFactors
Focus on improving data quality, accuracy, and system integrity across all modules
Track, analyze, and report on the regional adoption rate of SF modules, including user engagement, completion of key HR processes, and utilization of employee/manager self-service features
Monitor system performance, identifying and implementing enhancements to optimize system efficiency and improve the overall user experience
Manage and measure the effectiveness and timeliness of incident resolution for all system-related user inquiries, ensuring high levels of customer satisfaction
Evaluate and enhance user training programs and materials to ensure successful user onboarding and competency development across the region
Requirements:
At least 5 years of relevant experience
Demonstrated ability to implement and provide ongoing support for a range of SAP SuccessFactors modules, including Employee Central, Performance Management, Learning Management, Recruitment, and Onboarding
Expertise in configuring HR systems (managing data fields, workflows, and permissions) and understanding system integrations to ensure alignment with business needs
Strong understanding of HR system configurations, including data fields, workflows, permissions, and integrations to align with business requirements
Proficiency in analyzing HR data, generating reports, and presenting insights to drive data-driven decision-making and process improvements
Proven experience in providing technical support to end-users, resolving system issues, and ensuring system stability
Knowledge of HR data privacy regulations and best practices to ensure data integrity, security, and compliance
Ability to manage allocated projects, ensure timely delivery, adhere to project plans, and manage stakeholders effectively
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