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We are seeking a motivated and detail‑focused individual with strong problem‑solving abilities and excellent communication skills to join our team at Inshore Support. At Inshore Support we provide care and support to adults with learning disabilities and challenging behaviour across both residential and supported living services throughout the Black Country and Kidderminster areas. Our homes are supported through a dedicated office team based in Stourbridge; you will contribute to the smooth running of services that support over 250 employees and more than 40 service users. This role involves working closely with staff at all levels to ensure that they are fully supported in providing the best quality care for our clients.
Job Responsibility:
Liaise with and assist the Human Resources and Care Services departments with issues of both a HR and Training nature
Assist the Human Resources Manager with tasks related to both the onboarding and disciplinary processes. This includes, but is not limited to : interviewing, minute taking, fact finding, scheduling appointments, conducting right to work checks and preparing contracts
Assist the Care Services Manager with tasks related to the training process. This includes liaising with colleagues and training partners to ensure that training is delivered in an effective manner and staff members across the company remain fully trained
Liaise and provide guidance to staff members across the company with relation to issues of a HR / training nature and escalate where appropriate
Requirements:
Confident using Microsoft Office applications
Ability to maintain accurate, detailed records
Experience handling telephone enquiries and conducting general administrative duties in a professional manner
Able to work under pressure and apply effective problem‑solving skills
Comfortable working with individuals with complex needs and challenging behaviours
Able to work independently as well as collaboratively within a team
Excellent communication skills
Willingness to work across multiple departments, including HR and Training
Ability to reliably commute or relocate to the Stourbridge, West Midlands area
What we offer:
Comprehensive training package
28 days annual leave (including bank holidays)
Company pension scheme
Opportunities for career progression and development