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HR Technology Solutions Manager

https://www.citi.com/ Logo

Citi

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Location:
United Kingdom , Belfast

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The overall objective of the role is to improve the employee and manager experience when interacting with the HR technology solutions delivered by HRP&D with a focus on AI , Workday and ServiceNow systems. Support the HRP&D team to deliver technology design, updated functionality and re-engineering technology solutions ensuring the employee and manager experience within Workday and ServiceNow is at the foremost in design thinking.

Job Responsibility:

  • Responsible for the ensuring the effectiveness of technology solutions within the HR function utilizing AI, Workday and ServiceNow systems to design and enhance the Employee and Manager experience, managing a small team in identifying and testing new initiatives , working with the technology team and HR process owners to create innovative and systemic solutions
  • Identify priorities and opportunities for re-engineering, improved functionality and quality change management
  • Communicate effectively and present designs utilising data and different techniques to identify and understand users and their needs
  • Employ a wide range of skills, interviewing users, creating detailed requirements and plans. Using data, facilitating requirement-gathering workshops, presenting research findings to optimize the employee and manager experience
  • Understand and help resolve design-centric process and technology disconnects across varying levels of complexity and risk
  • Communicate effectively across the organisation, making complex and technical information simple and accessible for non-technical audiences
  • Lead usability testing, user research sessions and other evaluations as necessary to validate technical designs
  • Effectively partner with global development teams across multiple systems
  • Measure, monitor and report impact, timelines, budget and progress to senior stakeholders

Requirements:

  • Experience running global Technology Projects
  • Extensive background in user experience design
  • Extensive knowledge of HR functionality and usage in Workday and Service Now
  • Experience designing and leading requirement workshops to brainstorm, collaborate across multi disciplinary teams
  • Team management experience preferred
  • Experience working with AI preferred

Nice to have:

  • Team management experience preferred
  • Experience working with AI preferred

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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