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We are seeking an experienced Human Resources Specialist (3 months contract) to manage the employee lifecycle, with a particular emphasis on seamless onboarding and offboarding processes for both our supported employees and clients. This role involves cultivating positive relationships, efficiently managing HR data, and providing expert guidance on HR-related matters. The ideal candidate will possess excellent communication and interpersonal skills, a strong understanding of employment law, and a highly organized, efficient, and approachable demeanor.
Job Responsibility:
Coordinate all aspects of on onboarding and offboarding for supported employees, collaborating closely with global internal teams (Immigration, Payroll) and external service providers
Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters acting as a regional expert
Manage client relationships in conjunction with members of the client services team
Drive employee satisfaction amongst our supported employees with sincerity and passion, always with a customer service mindset
Drive client satisfaction through quick onboarding timelines and always maintaining our resolution time SLA
Assist in training new members on your team
Manage and audit all HR records, including personal information, onboarding and offboarding documents, personal documents, contract documents, and job-specific information
Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs
Be aware of applicable Collective Agreements and partner with required teams to ensure compliance
Collaborate with internal teams who require regional-specific expertise (examples include but are not limited to Knowledge Base maintenance, and Product Development)
Anticipate and identify potential issues, assist in the root cause analysis, and raise it to the concerned teams while ensuring proper resolution
Other duties as assigned… as a high-growth company, we embrace supporting ALL areas of the business
Requirements:
Bachelor’s degree in Human Resources or equivalent experience
4-6 years of Human Resources experience required
Business proficiency in the English language required
Research-oriented, exceptional organizational skills and attention to detail with ability to quickly assimilate information
Excellent presentation, verbal and written communication, and listening skills
Technology-literate, including Google & Microsoft Office suite
Excellent communication and interpersonal skills
Friendly and professional demeanor
Good organizational skills
Conflict handling and resolution skills
Advanced knowledge of employment law
Empathy and an approachable demeanor
Attentiveness and honesty
Interest in international business and contributing at a consistently high level
Nice to have:
previous experience working within EOR or HR Outsourcing