HR Shared Services Coordinator

• Providing timely, accurate, and customer-focused support on HR processes, systems, policies, and employee data inquiries
• Managing and resolving HR cases from intake through to completion, ensuring service levels are met and stakeholders are kept informed
• Supporting employee lifecycle transactions while maintaining accurate data within HR systems
• Partnering with cross-functional teams, including Talent Acquisition, Payroll, Total Rewards, and IT, to ensure seamless service delivery
• Guiding employees and managers on self-service tools, HR practices, and company policies
• Maintaining and enhancing documentation, job aids, and knowledge resources
• Identifying opportunities to improve processes, data accuracy, and overall service delivery
• Collaborating with the HR Shared Services team on HRIS troubleshooting, system testing, and continuous improvement initiatives

• Post-secondary education in Human Resources, Business, or a related field, or an equivalent combination of education and experience
• 3–5 years of experience in HR operations, shared services, or a customer service or case management environment
• Experience working with HRIS systems and supporting employee data and HR transactions (SAP SuccessFactors is considered an asset)
• Strong customer service skills with the ability to communicate clearly, professionally, and with empathy
• Excellent organizational, time management, and problem-solving skills, with strong attention to detail
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
• Proficiency in Microsoft Office and a demonstrated ability to learn new systems and tools

SAP SuccessFactors

• Performance-based incentive plans
• Recognition programs
• Paid leaves
• Pension plans with base and matching contributions
• Savings options
• Health & well-being initiatives