HR Shared Services Advisor Job at Office Angels (Watford)

HR Shared Services Advisor

Join our dynamic People Services team as a People Services Advisor! You will be ...

Location

United Kingdom , Watford

Salary:

28000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A good understanding of HR basics through experience in a team
Customer-focused experience, ideally in a shared services environment
Strong communication skills and the ability to build relationships at all levels

Job Responsibility

Responding to incoming calls and tickets from the HR department
Providing accurate information on HR policies and procedures, coaching staff to empower them for future self-service
Using Workday and Microsoft Office to maintain and update HR data efficiently
Escalating complex queries to appropriate HR teams as needed
Upholding high standards of customer service in all communications
Collaborating with team members for effective information flow
Participating in training sessions to stay updated on HR practises
Supporting continuous improvement initiatives within the team

What we offer

Matched contribution pension scheme (up to 12% employer contributions)
25 days holiday + Bank holidays (increases with tenure)
Staff discount on products
Subsidised gym membership for a healthier lifestyle
Share awards and exciting prize draws

Fulltime

Director - HR Services EM

We are seeking a strategic and dynamic DIRECTOR – HR SERVICES (EMERGING MARKETS)...

Location

India , Gurgaon

Salary:

Not provided

Adidas

Expiration Date

Until further notice

Requirements

15+ years of progressive HR/HR Services/Shared Services experience
At least 5 years in a leadership role managing large, multi-country teams
Strong understanding of HR operations (Payroll, Employee Data Management, Onboarding, Benefits, Employee Lifecycle, Case Management, etc.) and compliance in Emerging Markets
Proven track record of leading HR service delivery within a GBS/Shared Services environment
Experience in process migration, stabilization, and transformation projects
Exceptional stakeholder management skills with experience working in a complex, global matrix organization
Strong business acumen, analytical ability, and a mindset for continuous improvement
Excellent communication and influencing skills
Ability to lead through ambiguity and change
Strategic Leadership

Job Responsibility

Lead and manage the HR Services team supporting multiple Emerging Market countries, ensuring consistent, high-quality service delivery
Stabilize and optimize recently transitioned HR processes from various countries into the India Hub
Provide strategic leadership to a team spread across geographies
Ensure HR services are delivered with accuracy, timeliness, and compliance with local labor laws, company policies, and global standards
Drive continuous improvement, automation, and digital solutions to enhance efficiency and employee experience
Monitor KPIs, SLAs, and service dashboards, proactively addressing variances and issues
Identify expertise gaps & create upskilling plan
Establish practices to stay updated on business news & EM strategy
Ignite passion for the Brand & nurture sense of belonging
Upskill team leads & equip them with adidas leadership toolkit

Fulltime

Human Resources Shared Services Manager

The HR Shared Services and Corporate HR Manager oversees Allied Universal's HR S...

Location

United States , Irvine

Salary:

90000.00 - 105000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field of study
Minimum of three (3) years of progressive human resources experience
Minimum of two (2) years of experience managing an outsourced BPO vendor in human resources shared services
Hands-on experience with HR systems (e.g., Workday, SAP SuccessFactors, Oracle) and service management platforms (e.g., ServiceNow)
Strong experience in corporate human resources functions, including policy development, employee relations, and strategic human resources planning
Proven ability to manage vendor relationships and service delivery performance in a global, matrixed environment
Strong bias for action
Deep understanding of human resources operations, data privacy regulations, and compliance requirements
Excellent communication, negotiation, and stakeholder management skills
Strong analytical and problem-solving abilities with a process improvement mindset and track record of driving results

Job Responsibility

Manage the relationship with the BPO partner, ensuring service delivery aligns with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and compliance standards
Serve as the primary point of contact between the organization and the BPO vendor for all HR shared services, including talent acquisition, recruiting support, employee data management, onboarding/offboarding, benefits administration, HR helpdesk, Investigations, background check adjudications, and document management
Drive governance processes, including regular performance reviews, audits, escalations, and continuous improvement initiatives with the BPO
Ensure accurate and timely resolution of employee service issues, with an emphasis on employee experience and process efficiency
Collaborate with internal stakeholders (HR, IT, Legal, Finance) to optimize end-to-end HR service delivery through the BPO model
Monitor and enforce data privacy, security, and labor compliance regulations related to outsourced HR services
Develop and implement HR strategies, policies, and programs that support the corporate and field team such as talent management, performance, employee engagement, organizational development, and compliance
Lead corporate HR Administrative team
Act as a strategic HR advisor to senior leadership in corporate functions (e.g., Finance, Legal, IT), supporting workforce planning, onboarding, employee relations, and change management
Ensure consistency and compliance in the application of HR policies and procedures across corporate departments

What we offer

Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
10% annual bonus eligibility

Fulltime

Head - HR Service Enablement & Governance

Head – HR Service Enablement & Governance is a senior global leadership role acc...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

15+ years of progressive leadership experience across HR Service Delivery, Governance, or Transformation
At least 5 years in a global operations leadership role
Bachelor’s degree or relevant experience
Expertise in ServiceNow, Workday, or equivalent systems
Deep understanding of service delivery models, governance frameworks, and operational excellence methodologies (Lean, Six Sigma, ITIL)
Experience leading employee experience, process transformation, or shared services optimization at enterprise scale
Strong background in compliance, risk, and audit controls within a global HR operations context
Strategic and analytical mindset with an enterprise perspective
Proven track record of leading through influence across complex, matrixed environments
Exceptional communication, stakeholder engagement, and change leadership skills

Job Responsibility

Provide strategic direction and governance for the global HR Service Management framework
Oversee service taxonomy, SLAs, and performance standards for HR operations
Drive alignment of service delivery frameworks with enterprise governance, risk, and compliance controls
Partner with Technology, HR Operations, and HR COEs to maintain governance over platforms such as ServiceNow and Workday
Establish governance dashboards and forums for operational review, executive reporting, and performance transparency
Lead the HR Employee Experience Framework
Oversee the creation and deployment of experience metrics
Partner with HR leadership to translate employee insights into service enhancements
Ensure all HR services are designed with the end-user in mind
Drive a culture of feedback-led continuous improvement

People Advisor

Supporting, guiding, and coaching People Managers across Activate Group to effec...

Location

United Kingdom , London

Salary:

40000.00 GBP / Year

Activate Group Limited

Expiration Date

Until further notice

Requirements

Experience of managing a high-volume employee relations caseload within an HR shared service model
Experience of managing recruitment campaigns
Strong attention to detail with first class written and verbal communication skills
Good knowledge of UK employment law, relevant legislation and employee relations best practice
CIPD Level 5 qualified/working towards (or equivalent experience)

Job Responsibility

Managing a variety of employee relations cases through to completion
Recording case updates on HR system and providing regular updates to key stakeholders
Upskill and coach People Managers on managing employee relations cases
Develop and deliver training to People Managers
Advise on relevant policies and processes
Managing recruitment campaigns from advert through to appointment and on-boarding
Build relationships with stakeholders
Develop a comprehensive understanding of Activate Group
Input into policy/process reviews and updates
Support People Operations Team with a variety of HR queries

What we offer

33 days holiday (including bank holidays)
Personal health cash plan
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

HR Service Advisor

Supports employees and managers by responding to inquiries and performing transa...

Location

Mexico , Mexico City

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Human Resources (HR), Business, or related field AND 2+ years work experience in HR operations, HR, or related field OR equivalent experience
Proficiency with english and spanish skills

Job Responsibility

Supports employees and managers by responding to inquiries and performing transactions
Supports testing to ensure updates and changes are successfully implemented
Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers
Participates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback
Reviews own performance metrics target and identifies opportunities for improvement
Inputs employee data into Human Resources Information (HRIS) database and/or documents activities as requested
Protects data privacy and adheres to confidentiality requirements
Uploads employee records into the Record Centre when performing data transactions
Documents and updates processes, desk-top procedures, and knowledge-based content as requested
Works with and coordinate with vendors to ensure processes are correctly followed

Fulltime

HR Advisor

This role exists to enhance the People Experience (PEX) by delivering real-time,...

Location

Poland , Silesia

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Proven experience in customer service, HR advisory, People Experience (PEX), or live chat support within an HR context
Strong understanding of HR processes and policies, ideally with experience in regional or multi-country operations
Excellent written communication skills in English, with the ability to provide clear and concise information in real time
Proficiency in using live chat/case management platforms and HR information systems (e.g., Workday, ServiceNow)
Ability to prioritize effectively in a fast-paced environment while maintaining high standards of quality and confidentiality

Job Responsibility

Deliver real-time support for HR queries via live chat enabled by ServiceNow, ensuring service excellence and employee satisfaction
Guide employees and candidates through HR processes and systems, providing clear, step-by-step assistance when needed
Collaborate with HR team members and Centres of Excellence to maintain and update an accurate knowledge base for query resolution
Identify and escalate complex issues in line with the Unilever HR service delivery model
Handle sensitive employee information with the highest level of confidentiality
Contribute to continuous improvement of HR services by sharing insights based on customer feedback and chat analytics
Ensure adherence to defined SLAs and maintain quality standards in all interactions
Support the integration and navigation of new technologies within HR processes
Foster collaboration across multiple hubs and locations to deliver a seamless HR experience

What we offer

Hybrid work and flexibility
Opportunities for the development and improvement of qualifications
Sharing the cost of professional training & courses
life insurance
private medical care
pension fund
sharing the cost of sports activities
Benefits System – Cafeteria and many others
Extra days off to take care of yourself and others
Unilever store - Our products at attractive prices

Fulltime

HR Advisor

This role exists to enhance the People Experience (PEX) by delivering real-time,...

Location

Poland , Silesia

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Proven experience in customer service, HR advisory, People Experience (PEX), or live chat support within an HR context
Strong understanding of HR processes and policies, ideally with experience in regional or multi-country operations
Excellent written communication skills in English, with the ability to provide clear and concise information in real time
Proficiency in using live chat/case management platforms and HR information systems (e.g., Workday, ServiceNow)
Ability to prioritize effectively in a fast-paced environment while maintaining high standards of quality and confidentiality

Job Responsibility

Deliver real-time support for HR queries via live chat enabled by ServiceNow, ensuring service excellence and employee satisfaction
Guide employees and candidates through HR processes and systems, providing clear, step-by-step assistance when needed
Collaborate with HR team members and Centres of Excellence to maintain and update an accurate knowledge base for query resolution
Identify and escalate complex issues in line with the Unilever HR service delivery model
Handle sensitive employee information with the highest level of confidentiality
Contribute to continuous improvement of HR services by sharing insights based on customer feedback and chat analytics
Ensure adherence to defined SLAs and maintain quality standards in all interactions
Support the integration and navigation of new technologies within HR processes
Foster collaboration across multiple hubs and locations to deliver a seamless HR experience

What we offer

Hybrid work and flexibility
Opportunities for the development and improvement of qualifications
Sharing the cost of professional training & courses
Benefits: life insurance, private medical care, pension fund, sharing the cost of sports activities, Benefits System – Cafeteria and many others
Extra days off to take care of yourself and others
Unilever store - Our products at attractive prices

Fulltime

HR Shared Services Advisor

Office Angels

Location:
United Kingdom , Watford

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
June 20, 2025

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