HR Services Specialist (Italian Speaking) Job at Vodafone (Tirane)

Job Description

We are seeking an HR Services Specialist to deliver high-quality HR operations support across AskHR and Work Practices Administration activities. This role acts as a key contact for employees and managers, ensuring efficient handling of HR queries, accurate data management, and a seamless employee lifecycle experience through HR systems and digital tools.

Job Responsibility

Provide HR advice and transactional support to employees and managers via digital tools and communication channels
Manage and resolve employee queries within defined service levels, escalating where necessary
Maintain and update HR content across systems and knowledge platforms
Support end-to-end HR administration, including onboarding, offboarding, organisational changes, and employee lifecycle updates
Perform HR data entry, validation, and reporting, ensuring data accuracy and compliance
Collaborate with HR stakeholders and Payroll teams on data processing and payroll-impacting activities
Support audits by preparing and validating HR documentation
Work with HR systems such as SuccessFactors, AskHR, and knowledge platforms to drive efficiency and digital adoption
Contribute to continuous improvement initiatives and implementation of new HR tools and processes
Collaborate with internal teams and stakeholders to support operational excellence and business priorities

Requirements

Knowledge of HR processes, policies, and employee lifecycle activities
Understanding of HR data management and quality standards
Strong attention to detail and accuracy when handling sensitive information
Effective communication and customer-focused approach
Ability to manage multiple priorities in a fast-paced environment
Problem-solving mindset with strong organisational skills
Experience using HR systems such as SuccessFactors, SAP, or similar platforms is preferred
Analytical capability to support reporting and data validation
Ability to handle confidential information with professionalism
Proficiency in Italian, English and cross-cultural collaboration skills

What we offer

Opportunity to work within a global HR operations environment
Exposure to HR systems, digital tools, and international processes
Collaborative and inclusive workplace culture
Opportunity to contribute to process improvements and innovation in HR services

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HR Services Specialist (Italian Speaking)

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