CrawlJobs Logo

Hr services partner manager

United Kingdom, Newbury · Job Posted January 21, 2026
Apply Position
Job Link Share

Job Description

The HR Services Partner Manager is responsible for managing strategic partnerships that support the delivery of HR services across the employee lifecycle. We are seeking a results-driven and strategic HR Services Partner Manager to oversee and optimize relationships with our HR service providers. This role ensures that outsourced HR services meet performance standards, contractual obligations, and business goals. You’ll serve as the main point of contact between our internal HR team and external service partners, driving value, efficiency, and service excellence. This role ensures HR service delivery excellence by coordinating with both internal stakeholders and external service providers. You will play a critical role in ensuring services are delivered efficiently, aligned to business needs, and in compliance with all relevant regulations.

Job Responsibility

  • Serve as the primary point of contact for HR service providers and internal HR delivery teams
  • Define performance measures and establish governance frameworks to support strategic delivery of HR Service Model
  • Oversee the performance of partners against agreed service level agreements (SLAs), KPIs, and contractual obligations
  • Lead regular business reviews with partners and internal stakeholders to drive continuous improvement and accountability
  • Develop and manage strong, collaborative relationships with HR service partners
  • Work with procurement/legal to negotiate contracts, renewals, and service-level agreements that align with business objectives
  • Ensure seamless delivery of HR services such as onboarding, employee journey management and offboarding
  • Act as the escalation point for service issues
  • coordinate resolution strategies and communicate outcomes to stakeholders
  • Coordinate with internal HR teams to ensure alignment of services with business strategy and employee needs
  • Track and evaluate performance against SLAs, KPIs and quality standards
  • proactively address service issues
  • Provide regular performance reporting and insights to senior HR leadership on vendor performance, risks, and opportunities
  • Work closely with business units, HR business partners and shared services teams to understand evolving HR needs
  • Provide guidance and insight on partner capabilities and limitations to support strategic planning
  • Liaise between internal HR teams, Finance, Legal and IT to ensure seamless integration and communication with vendors
  • Monitor and analyse service delivery data to identify trends, gaps, and opportunities to drive improvements in service delivery, ensuring scalability and efficiency
  • Oversee continuous improvement initiatives within partner organisations to enhance the efficiency and effectiveness of HR service delivery
  • Work with Project and Planning and HR Systems Specialists to identify and deliver opportunities to drive standardisation and automation and redesign HR processes to enhance the customer experience
  • Ensure that service delivery partners comply with local market legislation and regulations, data protection regulations (e.g., GDPR) and internal policies
  • Support audit readiness and participate in internal and external audits as required

Requirements

  • Proven experience in HR operations, shared services and external HR partner management through a period of business transformation
  • Proven experience of overseeing the end-to-end 360 delivery of the people services shared services delivery including onboarding, in-life through to exit
  • Proven experience in establishing partner performance standards and governance frameworks, aligned to strategic ambition, and managing service performance
  • Strong understanding of HR functions, processes and employee lifecycle management
  • Ability to analyse performance metrics and translate data into actionable insights
  • Proficient in HRIS platforms and collaboration tools (e.g., SAP SuccessFactors, Microsoft Office)

What we offer

  • Great pay
  • bonuses
  • up to 28 days off plus bank holidays
  • paid time for charity work
  • discounts
  • vouchers
  • a pension plan
  • amazing learning tools
  • top-notch parental leave policies

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Hr services partner manager

8 matching positions

Fractional HR Manager / HR Business Partner

Location
Location
United States , Durham
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of progressive HR experience, including HR Business Partner or HR leadership roles
  • Experience in food service, hospitality, or retail industries
  • Strong expertise in employee relations and investigations within multi-site environments
  • Experience managing workers’ compensation and liability claims
  • Experience supporting HRIS implementations (Paylocity strongly preferred)
  • Ability to operate both strategically and tactically
Job Responsibility
Job Responsibility
  • Interim HR Leadership
  • Team Oversight & Coaching
  • Employee Relations
  • Workers’ Compensation & General Liability
  • HRIS Implementation Support
  • Availability & Responsiveness
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Parttime
Read More
Arrow Right

Hr Services Partner

HR Services Partner at Nutreco. Execute end-to-end HR operational processes acro...
Location
Location
China , Beijing
Salary
Salary:
Not provided
nutreco.com Logo
Nutreco
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in HR administration, data management, and HRIS systems
  • Knowledge of social legislation, collective labor agreements, and HR policies
  • Strong communication skills in both local language and English
  • Proficiency in Microsoft Office, particularly Word and Excel
  • A continuous improvement mindset and the ability to handle confidential information with care
Job Responsibility
Job Responsibility
  • Execute end-to-end HR operational processes across the employee lifecycle—from recruitment and onboarding to benefits administration, promotions, transfers, and terminations
  • Maintain accurate and confidential employee data in HRIS systems, ensuring compliance with privacy laws and internal policies
  • Serve as the first point of contact for HR-related inquiries from employees and managers, providing timely and accurate support
  • Support benefits administration, payroll-related updates, and regulatory reporting, and assist with audits as needed
  • Contribute to continuous improvement initiatives by identifying process gaps and supporting the implementation of streamlined HR services
What we offer
What we offer
  • Competitive remuneration package
  • Supplementary medical insurance
  • Gifts for different holidays
  • Annual leaves based on the local law and company leaves
  • Opportunities for further learning and professional development within Nutreco and the broader SHV group
  • An inclusive, international culture and a dynamic working environment
  • Fulltime
Read More
Arrow Right

HR Services Partner

Join Our Purpose - Feeding the Future. Nutreco is a member of the SHV family, an...
Location
Location
United States , Highland
Salary
Salary:
49600.00 USD / Year
nutreco.com Logo
Nutreco
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in HR Administration: Knowledge and experience with various HR functions, including employee lifecycle management, benefits administration, and handling confidential personnel data
  • Systems and Technical Skills: Proficiency in Employee Information Systems (HRIS, Workday preferred)/Microsoft Office Suite/Dayforce an asset
  • Knowledge of HR Policies: A strong understanding of social legislation, collective labor agreements, and working conditions is required to ensure compliance and accurately answer employee inquiries
  • Strong Communication Skills: The role requires good written and verbal communication skills to effectively interact with employees, managers, and other HR professionals
  • Attention to Detail and Accuracy: A high level of accountability and accuracy as the role is responsible for ensuring the integrity and reliability of all employee data and records.
Job Responsibility
Job Responsibility
  • Employee Data Management: collecting, monitoring, and updating employee data in HRIS systems and physical files to ensure all personnel information is accurate, reliable, and compliant with privacy legislation
  • Benefits and Payroll Administration: maintaining benefits administration, including onboarding for various insurances, managing changes to entitlements, and processing standard payroll-related queries
  • Employee Support and Service: acting as a first point of contact for employees and managers, responding to HR lifecycle questions and requests in a timely, accurate, and helpful manner
  • Reporting and Analysis: producing standard reports from HRIS systems to provide a clear overview of employee data and support HR-related functions
  • Process Improvement: contributing to the continuous improvement of existing HR processes by analyzing root causes of issues and sharing findings and suggestions with the HR team.
What we offer
What we offer
  • Global Benefits: Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group
  • Embrace our culture of diversity and inclusion, where we respect and value everyone
  • Annual bonus
  • Local Benefits: Competitive health benefits – Medical/Dental/Vision/HSA/FSA
  • Disability and Life insurance
  • 401K Matching
  • Paid Parental Leave and Tuition Reimbursement
  • Paid Time Off
  • Annual bonus
  • Fulltime
Read More
Arrow Right

Manager HR Specialist Services

We are seeking an experienced HR professional to lead and evolve HRBP Services w...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong HR knowledge combined with solid business acumen
  • Deep understanding of service optimisation and risk mitigation in a global matrix organisation
  • Skilled in stakeholder influence and consultative engagement with a customer-centric mindset
  • Excellent communication skills, including verbal, written, and executive-level presentations
  • Proficient in HR data analysis, critical thinking, and digital tools with an agile and commercial mindset
  • Professional qualification in Human Resources
  • Familiarity with HCM technologies
Job Responsibility
Job Responsibility
  • Shape and drive future-fit HRBP service excellence aligned with KPIs, budgets, and service schedules
  • Promote a CSO-led service model, ensuring quality assurance, governance, and issue resolution
  • Manage P&L through commercially viable, value-adding services
  • Influence stakeholders to support expansion opportunities and empower teams to simplify services through continuous improvement and accelerated SAP and enterprise platform adoption
  • Build and nurture relationships to position VOIS as a trusted service provider and enhance partner satisfaction
  • Collaborate with CFSL leadership and cross-functional teams to align priorities and deliver desired outcomes
What we offer
What we offer
  • Opportunity to lead a global HRBP service portfolio and influence strategic decisions
  • Exposure to cross-functional collaboration across multiple markets and geographies
  • Drive innovation and digital transformation within HR services
  • Be part of a dynamic, inclusive, and future-focused organisation
Read More
Arrow Right

Manager GBS HR Services

At adidas, our purpose — “Through sport, we have the power to change lives” — gu...
Location
Location
China , Dalian
Salary
Salary:
Not provided
adidas.com Logo
Adidas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree, preferably in Human Resources, Business Administration, or related field
  • 5+ years’ experience in HR Operations / HR Services within a multinational environment
  • Proven leadership experience managing HR teams in a high‑volume operational setting
  • Strong understanding of end‑to‑end HR processes
  • Solid knowledge of Japan and/or Korea labor regulation, working rules and common practice
  • Familiar with Japanese and/or Korean culture nuances and way of working
  • Excellent communication skills in Japanese
  • Fluent in English. Korean is a plus
  • Strong analytical and problem‑solving skills with attention to detail
  • Proficiency in MS Office and HR systems (e.g., SAP HR, SuccessFactor)
Job Responsibility
Job Responsibility
  • Lead day‑to‑day HR Operations delivery, ensuring service levels, deadlines, and quality standards are consistently met across markets
  • Coach, mentor, and inspire team members, fostering capability development, engagement, and a high‑performance culture
  • Work closely with other teams, e.g. Payroll, Mobility, GPO, etc. in a collaborative manner to ensure seamless execution of end-to-end processes
  • Act as the first escalation point, resolving issues promptly through root‑cause analysis and driving corrective actions and preventive improvements
  • Build trusted relationships with HR Business Partners, Centers of Expertise (e.g., Rewards, Talent), and cross‑functional stakeholders
  • Contribute to the implementation of global Hire‑to‑Retire strategies, ensuring adoption of new tools, programs, and processes within the region
  • Participate in regional and global projects, representing HR Services in cross‑functional initiatives and transitions
  • Drive operational excellence, monitoring KPIs, SLAs, and internal controls, and implementing actions to enhance efficiency and service quality
  • Support internal and external audits, ensuring full compliance with legal, regulatory, and audit requirements
  • Develop team goals and operational plans aligned with the GBS strategy and drive continuous improvement across the service delivery model
  • Fulltime
Read More
Arrow Right

HR Business Partner - Financial Services (Contract)

Our client is a leading global financial services institution presence across th...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
July 23, 2026
Flip Icon
Requirements
Requirements
  • Minimum Degree in a relevant discipline
  • At least 5 years of HR Business Partnering experience within the Financial Services sector
  • Solid understanding of Singapore employment legislation, regulatory requirements, and HR best practices
  • Strong communication and interpersonal skills with the ability to influence and manage expectations under pressure
Job Responsibility
Job Responsibility
  • Act as the primary HR contact for the Singapore office, providing advice and guidance to stakeholders
  • Manage end-to-end employee relations cases, including performance management, internal investigations, and wellbeing matters
  • Oversee the delivery of core annual people cycles such as goal setting, performance evaluations, and remuneration processes
  • Support local recruitment and onboarding activities to ensure a seamless talent acquisition experience and alignment with regional standards
  • Fulltime
Read More
Arrow Right

Senior Manager, People Services And HR Operations

Ready to propel your career within a major international environment? We are loo...
Location
Location
Canada , Saint-Hubert
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
July 20, 2026
Flip Icon
Requirements
Requirements
  • A solid, progressive track record in HR operations or HR shared services, including proven experience in people management
  • Excellent proficiency in both English and French, written and spoken, essential for seamless daily collaboration with international colleagues and partners
  • Practical experience working with Workday (or an equivalent enterprise-scale HRIS)
  • Previous experience navigating within a large organization or a complex, regulated, matrix environment
  • Exceptional organizational skills, sharp attention to detail, and a natural ability to communicate with impact when presenting to senior leadership
  • Strong adaptability, resilience, and the ability to successfully navigate an evolving environment
Job Responsibility
Job Responsibility
  • Lead, mobilize, and develop the Canadian Employee Services team by providing inspiring coaching to build a high-performing, service-oriented culture
  • Oversee the daily delivery of HR services across the entire employee lifecycle (onboarding, job changes, benefits administration, and employee documentation management)
  • Foster the adoption of standard HR tools and processes by building strong, trust-based relationships with business partners and senior executives
  • Act as the primary point of contact and escalation for complex operational challenges or leadership inquiries
  • Drive continuous improvement and standardization initiatives to simplify and optimize the service delivery experience for both managers and employees
What we offer
What we offer
  • Highly Competitive Compensation: A solid salary scale built to recognize your expertise at its true value
  • Performance Bonus: A highly advantageous annual bonus program to reward your successes
  • Comprehensive Protection: A robust and complete range of health benefits and group insurance plans for you and your family
  • Established Team: The satisfaction of managing a team of autonomous, engaged professionals who take pride in their daily work
  • Global Exposure: A stimulating opportunity to travel internationally once or twice a year for strategic alignment meetings
  • Fulltime
Read More
Arrow Right

Manager, HR Operations - Employee Lifecycle Services

This role leads a strategic HR Operations Support function focused on enterprise...
Location
Location
United States , Overland Park
Salary
Salary:
88400.00 - 159400.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree plus 3 years of related experience
  • OR Advanced degree with 1 year of related experience
  • OR equivalent combination of education and experience
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Project Management (Required)
  • People Management (Required)
  • Coaching (Required)
  • Human Resources Information Systems (HRIS) (Required)
Job Responsibility
Job Responsibility
  • Lead, coach, and develop a high-performing HR Operations Support team
  • Serve as enterprise data steward for Workday HCM, Workday ATS, ensuring data governance, integrity, compliance, and reporting accuracy
  • Oversee employee data lifecycle management including hires, job changes, reorganizations, payroll updates, and terminations
  • Ensure accurate data configuration and maintenance during enterprise-wide reorganizations, organizational structure changes, and workforce planning initiatives
  • Provide operational support for enterprise reorganizations, ensuring timely system updates, position management accuracy, data validation, and stakeholder communication
  • Support M&A integration activities including data mapping, system alignment, employee data migration, compliance validation, and operational risk mitigation
  • Oversee unemployment claims management and compliance processes, ensuring regulatory adherence, documentation accuracy, vendor coordination, and audit readiness
  • Manage employee records maintenance in accordance with federal, state, and internal compliance requirements, ensuring proper documentation, retention, and data privacy standards
  • Oversee ticket and case management within ServiceNow, ensuring accurate case documentation, SLA adherence, timely resolution, and trend analysis
  • Monitor and analyze case data to identify systemic issues, recommend improvements, and enhance service delivery
What we offer
What we offer
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Fulltime
Read More
Arrow Right