HR Services Call Handling Analyst Job at General Motors (Taguig City)

Hr Services Call Handling Analyst

The HR Services Call Handling Analyst is responsible for managing and resolving ...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor's degree in human resources, Business Administration, or related field
Experience in HR shared services or call handling environment is an advantage
Strong communication and interpersonal skills
Willing to receive phone inquiries for a majority of the work hours
Ability to manage multiple priorities in a fast-paced environment
Proficiency in case management tools and HR systems
High attention to detail and commitment to confidentiality
Willing to work night shift

Job Responsibility

Process HR cases received via calls or emails, prioritizing based on urgency and impact
Monitor personal queues and aging cases to ensure timely resolution
Follow established processes for case documentation, issue resolution, and escalation
Serve as the single point of contact for HR Representatives, Employees, and People Leaders
Ensure adherence to service level agreements (SLAs) and escalate complex cases as needed
Suggest process improvements to enhance operational efficiency and service excellence
Maintain and update job aids and standard operating procedures (SOPs)
Participate in project teams and contribute to system testing and performance improvement initiatives
Ensure compliance with global SLAs, GM corporate policies, and external regulatory requirements
Maintain confidentiality of employee information and perform tasks based on approved guidelines

Fulltime

Hr Services Call Handling Analyst

The HR Services Call Handling Analyst is responsible for managing and resolving ...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Willing to receive phone inquiries for a majority of the work hours
Ability to manage multiple priorities in a fast-paced environment
Proficiency in case management tools and HR systems
High attention to detail and commitment to confidentiality
Willing to work night shift
Strong communication and interpersonal skills
Bachelor's degree in human resources, Business Administration, or related field

Job Responsibility

Process HR cases received via calls or emails, prioritizing based on urgency and impact
Monitor personal queues and aging cases to ensure timely resolution
Follow established processes for case documentation, issue resolution, and escalation
Serve as the single point of contact for HR Representatives, Employees, and People Leaders
Ensure adherence to service level agreements (SLAs) and escalate complex cases as needed
Suggest process improvements to enhance operational efficiency and service excellence
Maintain and update job aids and standard operating procedures (SOPs)
Participate in project teams and contribute to system testing and performance improvement initiatives
Ensure compliance with global SLAs, GM corporate policies, and external regulatory requirements
Maintain confidentiality of employee information and perform tasks based on approved guidelines

Fulltime

Hr Services Call Handling Analyst

The HR Services Call Handling Analyst is responsible for managing and resolving ...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s degree in human resources, Business Administration, or related field
Experience in HR shared services or call handling environment is an advantage
Strong communication and interpersonal skills
Willing to receive phone inquiries for a majority of the work hours
Ability to manage multiple priorities in a fast-paced environment
Proficiency in case management tools and HR systems
High attention to detail and commitment to confidentiality
Willing to work night shift

Job Responsibility

Process HR cases received via calls or emails, prioritizing based on urgency and impact
Monitor personal queues and aging cases to ensure timely resolution
Follow established processes for case documentation, issue resolution, and escalation
Serve as the single point of contact for HR Representatives, Employees, and People Leaders
Ensure adherence to service level agreements (SLAs) and escalate complex cases as needed
Suggest process improvements to enhance operational efficiency and service excellence
Maintain and update job aids and standard operating procedures (SOPs)
Participate in project teams and contribute to system testing and performance improvement initiatives
Ensure compliance with global SLAs, GM corporate policies, and external regulatory requirements
Maintain confidentiality of employee information and perform tasks based on approved guidelines

Fulltime

Senior Analyst - HR Operations

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...

Location

Philippines , Taguig

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Bachelor’s/Master’s degree in Human Resources or equivalent experience
3-5 years of experience supporting US & Canada core HR processes
3-5 years of experience in HR services role preferred
Demonstrated good understanding of HR management practices, processes & procedures
Very good written and verbal communication skills
Previous experience in Workday HR environment preferred or similar HR ERP desirable
Knowledge of Case Management tool an added advantage
Proficiency on MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
Good Team Player and customer service skills
Highly motivated and Organised

Job Responsibility

Resolve Tier 1 (simple queries) and support resolution of semi-complex or complex queries and transactions related to core HR processes
Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries
Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
Handle escalations from process partners, HRs and provide RCA plan
Ownership of team deliverables in absence of Team Lead
Quality Check on the Key/Critical HR transactions processed by team as defined in the Quality framework
Assist with building and maintenance of a Knowledgebase for Case Management
Provide continuous feedback to peers, Leads and HR partners about internal employee service trends and opportunities to improve

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst - VPP

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

Systems Analyst 3 - Data Engineer

Sammons Financial Group is seeking a Systems Analyst – Data Engineer to design, ...

Location

United States , Sioux Falls; West Des Moines; Chicago

Salary:

82654.00 - 172197.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

College Degree in the field of computer science, information science, management information systems Preferred
Minimum 8 years' IT development experience or equivalent Preferred
Effective verbal and written communications skills and the ability to communicate with business partners and other IT staff
Problem solving skills sufficient to perform research and recommend a proposed solution to problems
Able to work on multiple tasks and meet established deadlines
Able to effectively direct and coordinate the work of other team members on a project without having HR management responsibility for them
Knowledge of computer programming languages as required for the system
Criminal background check required

Job Responsibility

Design, develop, and implement scalable data ingestion, integration, and processing pipelines across cloud platforms (Azure, Snowflake/ and similar EDW/Lakehouse platforms , AWS)
Develop and manage data orchestration workflows using tools such as Azure Data Factory (ADF), Azure Data Lake (ADLS), dbt, and comparable technologies
Ingest and process large volumes of structured, semi-structured, and unstructured data, including compressed formats (e.g., .tar), and automate extraction, transformation, and loading processes
Design and implement modern data lakehouse architectures, including Iceberg (or similar table formats), to support scalable and high-performance analytics
Develop and maintain data models that accurately represent complex relationships within life insurance and policy administration domains
Integrate enterprise data platforms with internal and external systems (e.g., APIs, Kafka, MuleSoft) to enable real-time and batch data exchange
Collaborate with product owners, architects, analysts, and developers to translate business, functional, and non-functional requirements into scalable technical solutions
Establish and enforce data engineering standards, best practices, and governance controls across ingestion, transformation, and storage layers
Implement data quality validation, reconciliation processes, and error handling to ensure accuracy, consistency, and reliability of data pipelines
Monitor pipeline performance, reliability, scalability, and cost efficiency

What we offer

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success
Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k)
Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays
Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs
Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program, supporting the causes that matter most to you
An ownership culture that inspires
join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work—together shaping our future shared success

Fulltime

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HR Services Call Handling Analyst

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