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Microsoft Corporation Logo Microsoft Corporation · Human Resources

HR Services Advisor - HR Advisory

Czech Republic, Multiple Locations · Job Posted March 21, 2026
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Job Description

The People Operations’ center of excellence’s aspiration is to enable People Operations Services at scale, simplify processes and transactions, improve data quality and consistency, and help deliver a great employee experience across Microsoft. The People Operations Team provides direct support to employees as part of a centralized function to handle a variety of HR-related transactions. The team receives and responds to inquiries/requests from employees concerning HR policies/programs and appropriately routes inquiries/requests from employees to others for additional information, as needed while also leveraging AI tools. The People Operations Team processes various forms related to documenting human resources activities such as new-hire onboarding, compensation, benefits, termination of employment, etc. manages, maintains, and/or updates employee database; inputs employee data into human resources information/computer system (HRIS) database and/or documents activities as requested.

Job Responsibility

  • Supports employees and managers by responding to inquiries and performing transactions
  • Addresses inquiries by researching policies and procedures as needed
  • Triages inquiries to the appropriate queue
  • Act as subject matter experts for country-specific topics (e.g., processes, compliance laws, policy updates)
  • Supports testing to ensure updates and changes are successfully implemented
  • Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers
  • Learns the end-to-end service model
  • Inputs employee data into Human Resources Information (HRIS) database and/or documents activities as requested
  • Supports and/or manages bulk uploads, ensuring data quality, controls, and reviews
  • Enters data and reviews data input to ensure accuracy
  • Identifies and reports discrepancies or issues in data administration to senior team members or team lead
  • Protects data privacy and adheres to confidentiality requirements
  • Troubleshoots and reports issues or risks related to data integrity, security, and privacy and recommends needed fixes
  • Works with team members to identify relevant factors related to the issue
  • Performs planned data audits, as needed
  • Participates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback
  • Reviews own performance metrics target and identifies opportunities for improvement
  • Shares input and raises opportunities for improvement to manager
  • Works with and coordinates with vendors to ensure processes are correctly followed
  • Sends information/receive information from vendors to process queries
  • Acts point of contact for vendor's management to coordinate and document issues (e.g., sick/vacation time)
  • Uploads employee records into the Record Centre when performing data transactions
  • Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy
  • Participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements
  • Documents and updates processes, desk-top procedures, and knowledge-based content as requested
  • Documents and updates in a timely manner
  • Provides input for change on knowledge base content to the team lead

Requirements

  • Master's Degree in Human Resources (HR), Business, Operations, or related field AND 1+ years experience in HR operations, HR, or related field
  • Bachelor's Degree in Human Resources (HR), Business, or related field AND 3+ years experience in HR operations, HR, or related field
  • equivalent experience
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