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The HR Services team provides extraordinary care to our managers and associates with the goal of driving superior associate satisfaction. This position is for individuals who are exceptionally customer-focused and who enjoy handling our associate's HR, Benefit and Payroll needs while bringing their own diverse interests and passions into work every day. The HR Services Administrator will service a high volume of associate inquiries through various channels (phone, email, etc.) with an elite level of customer service. This role serves as primary support for all disciplines of Human Resources including but not limited to payroll, associate relations, benefits, workers compensation, leave of absences, talent management, talent acquisition, unemployment and compensation. We handle a large volume of contacts, working in multiple HR Systems simultaneously to manage the HR Services administration processes. We strive to resolve issues within a reasonable timeframe, typically 24 business hours or less.
Job Responsibility
Provide extraordinary care to managers and associates
Handle associate's HR, Benefit and Payroll needs
Service a high volume of associate inquiries through various channels (phone, email, etc.)
Serve as primary support for all disciplines of Human Resources including payroll, associate relations, benefits, workers compensation, leave of absences, talent management, talent acquisition, unemployment and compensation
Work in multiple HR Systems simultaneously
Resolve issues within 24 business hours or less
Requirements
BS/BA in Business administration, or 1-3 years of experience working in a business, customer service, HR, or related environment
Exceptional Customer service and communication skills required
Ability to do multiple tasks simultaneously
Ability to process high volumes accurately and efficiently
Impeccable attention to detail
HR, Benefits or Payroll background
Bilingual in Spanish is a plus
Excellent interpersonal skills
Demonstrated ability to problem solve and apply critical thinking skills
Ability to handle difficult situations professionally and sensitively
Nice to have
HR, Benefits or Payroll background
Bilingual in Spanish is a plus
Excellent interpersonal skills
Demonstrated ability to problem solve and apply critical thinking skills
Ability to handle difficult situations professionally and sensitively
What we offer
Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)