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The HRSC (HR Solution Centre) In-Country Tier 2 HR Service Representative plays a key operational role in those Cencora countries in Europe with large and complex populations. The role is an in-country specialist, able to solve specific questions and problems relating to the specific country that they serve. The role reports to the HRSC In-Country Tier 2 Leader in Lithuania. The role will also have access to a local HR leader who can help them with country specific issues. This position is temporary, initially for 6 months.
Job Responsibility:
Respond to and resolve specific country queries passed to them by the HRSC Tier 1 team in Lithuania
Be an expert in local policies, processes and practices for all Cencora companies within that specific country
Where necessary, act as a key contact for any specific local language needs for HR processes in that country
Complete Workday tasks for that country which need specific local knowledge
Help to identify recurring issues and propose solutions for service enhancement to the HRSC In-Country Tier 2 Leader in Lithuania
Work within agreed SLAs for both response and resolution time
Act on any specific survey feedback received
Work closely with the Operational Excellence and Training teams to identify and implement areas of improvement
Policy Updates / Legislation Changes: Collaborating with the Knowledge team to ensure all country policies are current and compliant
Reporting: Providing support for specific reporting requirements
Auditing: Support with external and internal audits. Along with completing regular required audits to ensure that data remains up to date
Support in-country HR projects where needed
Support HRBPs with the ongoing projects where needed
Requirements:
Ability to model behaviours that reflect the organization’s core values
Excellent oral and written communication skills and customer service skills
Ability to interact effectively with all levels of internal and external customers, including the ability to build and manage effective working relationships
Ability to organize, prioritize, and follow through to completion on multiple tasks
Ability to work independently, using judgement to know when to raise concerns and risks
Confidentiality in handling sensitive employee information
Analytical mindset and ability to solve problems escalated to them from multiple countries
Continuous service and process improvement mindset
Fluency in the local language of the country is essential as is a good working level of English
Workday and ServiceNow experience would be considered an advantage
Experience in Shared Services centers, or global companies would be considered an advantage
Nice to have:
Workday and ServiceNow experience would be considered an advantage
Experience in Shared Services centers, or global companies would be considered an advantage