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Cencora Logo Cencora · Human Resources

HR Service Representative - Tier 2

Spain, Barcelona · Job Posted February 20, 2026
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Job Description

The HRSC (HR Solution Centre) In-Country Tier 2 HR Service Representative plays a key operational role in those Cencora countries in Europe with large and complex populations. The role is an in-country specialist, able to solve specific questions and problems relating to the specific country that they serve. The role reports to the HRSC In-Country Tier 2 Leader in Lithuania. The role will also have access to a local HR leader who can help them with country specific issues. This position is temporary, initially for 6 months.

Job Responsibility

  • Respond to and resolve specific country queries passed to them by the HRSC Tier 1 team in Lithuania
  • Be an expert in local policies, processes and practices for all Cencora companies within that specific country
  • Where necessary, act as a key contact for any specific local language needs for HR processes in that country
  • Complete Workday tasks for that country which need specific local knowledge
  • Help to identify recurring issues and propose solutions for service enhancement to the HRSC In-Country Tier 2 Leader in Lithuania
  • Work within agreed SLAs for both response and resolution time
  • Act on any specific survey feedback received
  • Work closely with the Operational Excellence and Training teams to identify and implement areas of improvement
  • Policy Updates / Legislation Changes: Collaborating with the Knowledge team to ensure all country policies are current and compliant
  • Reporting: Providing support for specific reporting requirements
  • Auditing: Support with external and internal audits. Along with completing regular required audits to ensure that data remains up to date
  • Support in-country HR projects where needed
  • Support HRBPs with the ongoing projects where needed

Requirements

  • Ability to model behaviours that reflect the organization’s core values
  • Excellent oral and written communication skills and customer service skills
  • Ability to interact effectively with all levels of internal and external customers, including the ability to build and manage effective working relationships
  • Ability to organize, prioritize, and follow through to completion on multiple tasks
  • Ability to work independently, using judgement to know when to raise concerns and risks
  • Confidentiality in handling sensitive employee information
  • Analytical mindset and ability to solve problems escalated to them from multiple countries
  • Continuous service and process improvement mindset
  • Fluency in the local language of the country is essential as is a good working level of English
  • Workday and ServiceNow experience would be considered an advantage
  • Experience in Shared Services centers, or global companies would be considered an advantage

Nice to have

  • Workday and ServiceNow experience would be considered an advantage
  • Experience in Shared Services centers, or global companies would be considered an advantage
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