HR Service Lead Job at Microsoft Corporation (Hyderabad)

HR Service Lead - Immigration

The People Operations’ center of excellence’s aspiration is to enable People Ope...

Location

Czech Republic , Prague

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Human Resources (HR), Business, Operations, or related field OR Bachelor AND proven relevant experience
Previous experience with Immigration services for the Europe region
Proficiency in business level English

Job Responsibility

Performs transactions for a supported service area in a region
Researches, develops, and recommends solutions to manage the service processes aligned with established practices, policies, and/or laws
Triages inquiries to the appropriate queue
Connects with peer disciplines (e.g., HR Consulting, Procurement, Finance, Engineering) to address inquires, if needed
Provide consulting services to HR stakeholders managers and employees on Immigration programs, processes, and initiatives
Build and maintain strong relationships with partners, vendors and stakeholders, promoting the HR shared services model and tools
Ensure compliance with internal policies, legislative requirements, and controls by executing all tasks with high attention to quality and risk mitigation
Maintain up-to-date process documentation, desk procedures, and knowledge base content, ensuring accuracy and accessibility
Lead and support the implementation of new processes and action plans, including participation in process design activities
Support continuous process improvement by monitoring KPIs, identifying efficiency opportunities, and driving enhancements to the employee experience

Fulltime

Manager - HR Service Management

The Manager, HR Service Management is responsible for driving operational excell...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

9–13 years in HR Shared Services, HR Service Delivery, or HR Governance, with demonstrable experience in service management or enablement leadership roles
Master's degree or relevant experience
Advanced proficiency in ServiceNow, Workday, or other HR Service Management tools
Expertise in service governance frameworks, case management processes, and SLA management
Strong analytical capability using Excel, Power BI, or similar tools for service performance reporting
Strong service orientation and process governance mindset
Analytical and strategic thinking with operational execution focus
Exceptional stakeholder management and communication skills
Proven ability to lead through influence in a global, matrixed environment
Commitment to operational excellence and compliance rigor

Job Responsibility

Lead the end-to-end HR Service Management framework, ensuring service consistency, scalability, and adherence to defined SLAs and KPIs
Oversee case management, service catalog administration, and service taxonomy governance across key HR platforms (e.g., ServiceNow, Workday)
Drive operational alignment between regional HR delivery teams and global standards to ensure cohesive, high-quality service delivery
Partner with HR technology teams to manage system configurations, workflow optimization, and service automation opportunities
Support the definition and implementation of new service lines or operating model transitions within HR Shared Services
Govern the HR service delivery framework, ensuring compliance with enterprise policies, risk controls, and audit standards
Maintain a robust governance rhythm including service review meetings, operational scorecards, and compliance checkpoints
Oversee the documentation and maintenance of Standard Operating Procedures (SOPs), process controls, and RACI matrices
Serve as the HR governance liaison for risk, data privacy, and business continuity initiatives
Lead remediation actions and ensure timely closure of service-related incidents, risks, and audit findings

Fulltime

HR Service Center Manager

The HR Service Center Manager is responsible for overseeing HR service delivery ...

Location

United States , Brentwood

Salary:

Not provided

Delek US

Expiration Date

Until further notice

Requirements

4 year / Bachelor's Degree
In lieu of the above education requirements, an equivalent combination of education and experience may be considered
Four (4) or more years Experience managing or working with third-party vendors or outsourcing providers required
Six (6) or more years Experience in HR operations, shared services, or HR service center experience
Strong understanding of HR processes, including employee lifecycle, benefits, payroll, and compliance
Experience with HRIS systems (e.g., Workday, SAP SuccessFactors) and case management tools
Proven experience with SLA/KPI management and reporting
Demonstrates attention to detail
Experience supporting business executive, including decision making, escalating and delegating tasks
Ability to influence without direct authority

Job Responsibility

Overseeing HR service delivery provided by an external vendor
Serve as the primary liaison between the company and the third-party service provider, ensuring high-quality, consistent, and compliant HR support for employees
Drive vendor performance, manage escalations, and partner with internal HR stakeholders to continuously improve service delivery and employee experience
Act as the Delek lead for the third-party HR Service Center provider
Monitor vendor performance against service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations
Manage and resolve escalated or complex HR cases, including sensitive employee relations matters
Conduct regular service reviews, governance meetings, and performance evaluations with the vendor & HR management
Analyze trends in inquiries, case volumes, and service gaps to recommend process improvements
Ensure alignment between vendor processes and internal HR policies, procedures, and compliance requirements
Collaborate with HR Centers of Excellence (COEs), Payroll, IT, and HR Business Partners to ensure seamless service delivery

What we offer

Up to a 10% match on 401K on your hire start, with a vesting timeline of only one year
Medical benefits that start on day one with a 30% premium rebate annually
Access to the Calm app for FREE
Additional annual incentives as you set and achieve goals through performance management program
Pay for performance culture

Fulltime

Senior Product Owner - ServiceNow HR Service Delivery

Senior Product Owner - ServiceNow HR Service Delivery is an advanced subject mat...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced experience as a Product Owner or Product Manager in an Agile/SAFe environment
Proven track record in delivering HR Service Delivery solutions on ServiceNow
Advanced experience in product development and backlog management
Successful track record in building IT-managed services or HR technology solutions
Advanced planning and Agile coaching experience
Experience managing multiple teams and product roadmaps
Familiarity with Agile approaches such as XP, Kanban, Crystal, FDD

Job Responsibility

Provides vision and direction for HR Service Delivery solutions built on ServiceNow to Agile development teams and stakeholders
Ensures the team always has an adequate amount of prepared tasks aligned with HR priorities
Plans and prioritizes product feature backlog and development for HRSD capabilities
Fully understands the product vision, roadmap, and growth opportunities for HR technology and articulates these to the development team
Assesses value and prioritizes backlog items based on business impact, time, and dependencies determined during PI planning and refinement
Provides backlog management, iteration planning, and elaboration of user stories for HRSD features
Works closely with Product Management to create and maintain a product backlog according to business value or ROI
Leads planning for product release cycles and sets expectations for delivery of new HR functionality
Actively mitigates impediments impacting successful completion of release and iteration goals
Drives iteration goals and content via prioritized stories

Fulltime

Senior HR Service Advisor

The HR Service Advisor is an integral member of the People Operations organizati...

Location

Mexico , Mexico City

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Human Resources (HR), Business, or related field AND 2+ years work experience in HR operations, HR, or related field OR equivalent experience
Fluency to read, write and speak in English language

Job Responsibility

HR Central Services Customer Support: Supports employees and managers by responding to inquiries and performing transactions. Addresses inquiries by researching policies and procedures as needed. Triages inquiries to the appropriate queue. Act as subject matter experts for country-specific topics (e.g., processes, compliance laws, policy updates). Supports testing to ensure updates and changes are successfully implemented. Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers. Learns the end-to-end service model
Process Management: Participates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback. Reviews own performance metrics target and identifies opportunities for improvement. Shares input and raises opportunities for improvement to manager
Data Management: Inputs employee data into Human Resources Information (HRIS) database and/or documents activities as requested. Supports and/or manages bulk uploads, ensuring data quality, controls, and reviews. Enters data and reviews data input to ensure accuracy. Identifies and reports discrepancies or issues in data administration to senior team members or team lead. Protects data privacy and adheres to confidentiality requirements. Troubleshoots and reports issues or risks related to data integrity, security, and privacy and recommends needed fixes. Works with team members to identify relevant factors related to the issue. Performs planned data audits, as needed
Documentation: Uploads employee records into the Record Center when performing data transactions. Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy. Participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements. Documents and updates processes, desk-top procedures, and knowledge-based content as requested. Documents and updates in a timely manner. Provides input for change on knowledge base content to the team lead
Supplier/Vendor Management: Works with and coordinate with vendors to ensure processes are correctly followed. Sends information/receive information from vendors to process queries. Acts point of contact for vendor's management to coordinate and document issues

Fulltime

Service Lead

Are you an experienced clinical leader with a strong background in CYMHS, ready ...

Location

United Kingdom , Potters Bar

Salary:

63000.00 GBP / Year

Elysium Healthcare

Expiration Date

Until further notice

Requirements

Registered Qualified Nurse with at least 5 years experience
Worked in a clinical setting that provides CYPMH Services for 2 years
Professional qualification that supports clinical management
Leadership/general management qualification and/or experience
Interest in the sector and identification with the common values and aims of the service/group
Emphasis on the achievement of results and both the energy and enthusiasm to ensure that objectives are met
Initiative and leadership skills and the ability to gain the trust, commitment and cooperation of others
Understanding of clinical concerns, including the understanding of treatments and evolving medical technologies

Job Responsibility

Provide visible, expert clinical leadership across Adult Acute and CYMHS Low Secure Services
Oversee rota planning for all four wards, ensuring safe staffing levels at all times
Drive a culture of clinical excellence—embedding strong standards, supporting professional development, and championing continuous improvement in care delivery
Manage referrals, reviewing clinical information in a timely, responsive manner to support safe admission decisions
Lead clinical audits, analyse findings, and implement action plans that elevate practice and strengthen the service
Participate in the on-call rota and complete out-of-hours visits when required
Ensuring that all HR policies are adhered to by staff and take action to remedy concerns in a timely manner
Ensuring that all dashboards, related to their area of accountability are maintained as up to date for reporting purposes
Overseeing and report that all staff within their sphere of accountability are receiving supervision in line with contractual obligations and Elysium Policy and that all appraisals are completed on a rolling annual basis
Undertaking audits, in line with the requirements of contractual obligations and Elysium’s Clinical audit group and ensure action plans are developed and then monitor the plan, to ensure standards are improved

What we offer

The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window
Career development and training to help you achieve your professional goals
Access to our Rewards & Benefits platform Ely-Vate
Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
Wellbeing support and activities to help you maintain a healthy work-life balance
Access to Blue Light Card, which provides a range of exclusive offers and discounts
Life Assurance, for added peace of mind
Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support
24/7 GP service and second medical opinion, to ensure you are the best you can be
Enhanced Maternity Package, so you can truly enjoy this special time

Fulltime

Manager - HR Service Management

The Manager, HR Service Management is responsible for driving operational excell...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

9–14 years in HR Shared Services, HR Service Delivery, or HR Governance, with demonstrable experience in service management or enablement leadership roles
Bachelor’s degree or relevant experience
Advanced proficiency in ServiceNow, Workday, or other HR Service Management tools
Expertise in service governance frameworks, case management processes, and SLA management
Strong analytical capability using Excel, Power BI, or similar tools for service performance reporting
Strong service orientation and process governance mindset
Analytical and strategic thinking with operational execution focus
Exceptional stakeholder management and communication skills
Proven ability to lead through influence in a global, matrixed environment
Commitment to operational excellence and compliance rigor

Job Responsibility

Lead the end-to-end HR Service Management framework, ensuring service consistency, scalability, and adherence to defined SLAs and KPIs
Oversee case management, service catalog administration, and service taxonomy governance across key HR platforms (e.g., ServiceNow, Workday)
Drive operational alignment between regional HR delivery teams and global standards to ensure cohesive, high-quality service delivery
Partner with HR technology teams to manage system configurations, workflow optimization, and service automation opportunities
Support the definition and implementation of new service lines or operating model transitions within HR Shared Services
Govern the HR service delivery framework, ensuring compliance with enterprise policies, risk controls, and audit standards
Maintain a robust governance rhythm including service review meetings, operational scorecards, and compliance checkpoints
Oversee the documentation and maintenance of Standard Operating Procedures (SOPs), process controls, and RACI matrices
Serve as the HR governance liaison for risk, data privacy, and business continuity initiatives
Lead remediation actions and ensure timely closure of service-related incidents, risks, and audit findings

Global Lead of HR Systems and Solutions

Amgen is seeking a Global Lead of HR Systems and Solutions – reporting to execut...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Experience in planning and implementing ERP solutions at a global scale (Minimum 20,000 users across multiple countries or regions) for a public company
Ten (10) years of strong Information Technology (IT) experience
7+ years of managing Workday ERP or similar platforms
M.B.A, information systems or finance background is highly desired
Experience with Workday and ServiceNow HRSD systems is preferred
Strong leadership, project management, full system lifecycle experience, with a hands-on approach
Ability to exercise judgments, problem solve, and make decisions consistent with Amgen philosophy, goals, and objectives
Possesses ability to communicate both verbally and in writing clearly and concisely, which include effective presentation and meeting techniques
Excellent interpersonal and organizational skills
Ability to deal with constant changes and act as a change agent

Job Responsibility

Set the vision and define a clear roadmap to meet HR and other Amgen organizational objectives in alignment with Amen IS City Planning
Build and manage a team of HR systems specialists and HR Data managers that are flexible and evolve as our agile plans do
Provide timely updates to Senior management and teams on all initiatives in progress
Vendor Management with third-party application management service, HCM and other technology solutions
Research industry trends to support goals and objectives within enterprise-wide applications
Lead organization to adopt to industry leading solutions in the HR Technology and People Services space by managing the exploration, evaluation, recommendation, design, and configuration of new features and functionalities
Oversee staff managers in the HR Systems & Solutions organization to execute the day-to-day activities including Agile sprint methodology, resource allocation, project prioritization
Monitor and manage budget
Plan and oversee change management aspects for technology adoption
Demonstrate strong verbal and written communication skills, along with the ability to present to mid-level management and Steering Committee members

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HR Service Lead

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