Job Description
The People Operations Center of Excellence aims to enable People Operations Services at scale, simplify and standardize processes, improve data quality and consistency, and deliver seamless employee experience across Microsoft. The People Operations Team provides centralized HR support, handling employee inquiries, managing HR transactions, and leveraging digital and AI solutions to enhance service delivery. Within this model, the EMEA Time and Leave team manages end-to-end time and leaves related processes across multiple countries and regulatory environments. The team ensures compliant, accurate, and timely execution of time tracking and absence related activities, including complex and sensitive leave scenarios, payroll inputs, documentation, internal system maintenance, external reporting and stakeholder coordination. The team drives consistency and data accuracy across services, ensures adherence to compliance standards, and continuously seeks opportunities to improve processes, scalability, and overall service delivery. As a HR Service Lead (EMEA Time and Leave), you will perform transactions for the EMEA region. You will identify areas for automation, AI support and simplification of processes to drive scalable solutions and improve operational efficiency. You will manage escalations and provide consultation on complex and sensitive cases, supporting advisors in resolving issues in compliance with local legislation and Microsoft global policies while identifying optimal solutions within available tools and system functionalities. You will contribute to the design and delivery of changes by developing communication materials related to changes in a customer support system during the implementation of HR programs and evangelize them to relevant stakeholders. You will build rapport and consensus with partners and stakeholders to align operational processes and support the implementation of improvements based on established strategies and action plans. You will ensure operational compliance with policies, laws, and regulations across the EMEA region, while maintaining up-to-date process documentation, desktop procedures, and knowledge base content. This role requires a consultation mindset, strong problem-solving capability, and a programmatic approach to drive consistency, data accuracy, and continuous process improvement.
