HR Service Delivery Representative, Wells Fargo

Wells Fargo

Location:
India, Hyderabad

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a HR Service Delivery Representative. This role is part of a Global Delivery team that provides support for U.S. HR processes, and key stakeholders will predominantly be U.S. HR business partners. This role reports to the Global Delivery leader for HR India and the Philippines. This role is responsible for delivering email correspondence in a timely manner; leading conversations toward logical conclusions to inquiries; executing against required data entry and record maintenance; and understanding of HR policies and procedures requirements. The role works closely with internal HR stakeholders such as employee care, payroll and workforce administration, compensation and benefits, learning and development and HR generalists. Assists employees on matters regarding personnel forms, records, and procedures. May prepare input forms for automated data processing system. Utilizes the company's internal human resources information systems (HRIS) to perform duties. Requires working knowledge of company personnel policies and procedures in an assigned area.

Job Responsibility:

Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
Proactively seek ways to improve processes including, but not limited to query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes for own work and work group
Perform moderately complex administrative, transactional, operational, or customer support tasks
Be responsible for moderately complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
Receive direction from supervisor and escalate non-routine questions
Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility

Requirements:

2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Leveraging various Human Resources tools such as Workday, perform employee record look ups to research, validate and report out data, as requested
Provide reports and status updates on the program, and submit accurate records to the Payroll teams to initiate program payouts
Partner with Employee Care to provide Tier 2 support to inquiries and questions related to HR programs and manage, update and close HR Help Desk cases as assigned
Pull/leverage HR reports to filter, qualify, validate and submit records for payroll processing such as for sign-on bonus payouts, in accordance with the defined HR policies and payment terms
Create and update excel files including populating templates, and submitting for payroll uploads on a timely basis, in accordance with service level agreements
Perform verifications of data based on defined criteria to ensure quality and accurate submissions and data matches (Quality Assurance monitoring and spot checks)
Departmental report creation, analysis with compiling statics to identify trends
Provide support to a variety of HR activities across various HR functions such as benefits support and administration, compensation administration, performance management administration, learning administration, and so on (as needed on full time or project basis, with an opportunity to rotate across multiple HR domains)
Provide support to other HR activities, as needed
Data and Metrics creation
2+ years of human resources experience, clerical or customer service experience, or a combination of both
Requires a working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures
Strong analytical skills with high attention to detail and accuracy
Strong communication skills (written and verbal), and able to build strong relationships with internal and external clients
High capacity for managing multiple tasks at one time
Ability to effectively manage high volume administrative tasks, data entry and high accuracy
Ability to maintain a high degree of confidentiality
Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools
Ability to correspond with customers, responding to their questions and concerns with detailed information
Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
Solid problem solving skills
Knowledge of HR systems (Workday/ServiceNow) is desirable
Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups
Ability to excel in a high production environment while ensuring high quality work
Meticulous and organized
Customer service focus with the ability to respond to requests in a timely manner
Excellent verbal, written, and interpersonal communication skills
Good quality review skills
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Knowledge and understanding of human resources
Strong administrative skills
Strong attention to detail and accuracy skills
Strong organizational, multi-tasking, and prioritizing skills
Experience meeting high production and quality standards in a fast paced, development and production support environment

Nice to have:

Leveraging various Human Resources tools such as Workday
Knowledge of HR systems (Workday/ServiceNow)
Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Additional Information:

Job Posted:
August 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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HR Service Delivery Representative