HR Service Delivery Representative, Wells Fargo

Wells Fargo

Location:
Philippines, Taguig City

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Associate HR Delivery Representative to support service delivery of HR products and processes across various functional areas within HR. The role involves improving query resolution, records management, and transaction processing related to HR products and processes, as well as performing routine administrative and customer support tasks.

Job Responsibility:

Support service delivery of HR products and processes across one or more functional areas within HR
Seek ways to improve query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes within established procedures
Perform routine, administrative, transactional, operational, or customer support tasks
Be responsible for less complex operational tasks that may include upkeep and record maintenance through data entry, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
Regularly receive direction from supervisor and escalate questions and issues to more senior roles
Interact with immediate team as well as internal customers on basic information related to the area of responsibility
Support customer queries for at least three core skills (Payroll, NH Benefits, Qualified Events)
Process simple to moderately complex queries in trained skill areas (can be with guidance from senior HR reps or manager)
Provide quality Tier 1 level support or first contact resolution for customers using the Employee Care resources (i.e., procedures, knowledge articles, alerts, etc.)
Ensure quality documentation for cases
Coordinate with leadership for resolution of queries not addressed in Employee Care resources
Provide positive customer experience to employees

Requirements:

6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Candidate must have completed at least 2 years of college education
Candidate must have at least 6+ months of relevant call center experience. Preferably with HR call center experience, banking or support type and has strong phones background
Must be knowledgeable in Workday, ServiceNow or Contract Resource Tool
Must have good problem solving and analytical skills. Able to accurately process high volume of work within established deadline
Amenable to work on shifting schedule, mostly catered to US time
Amenable to work on selected PH/US Holidays

Nice to have:

HR call center experience, banking or support type and has strong phones background
Knowledgeable in Workday, ServiceNow or Contract Resource Tool

Additional Information:

Job Posted:
July 16, 2025

Expiration:
August 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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HR Service Delivery Representative