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Wells Fargo Logo Wells Fargo · Human Resources

HR Service Delivery Representative

Philippines, Taguig City · Job Posted July 03, 2026
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Job Description

Wells Fargo is seeking a Human Resources Service Delivery Representative who can support our HR shared services teams. Delivering effective and efficient HR Tier 1 queries via Webchats and Emails, advise for all matters relating to employees while ensuring service level agreements are met. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Job Responsibility

  • Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
  • Proactively seek ways to improve processes including, but not limited to query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes for own work and work group
  • Perform moderately complex administrative, transactional, operational, or customer support tasks
  • Be responsible for moderately complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
  • Receive direction from supervisor and escalate non-routine questions
  • Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility
  • Support customer queries for at least three core skills (Payroll, NH Benefits, Qualified Events)
  • Process simple to moderately complex queries in trained skill areas (can be with guidance from senior HR reps or manager)
  • Provide quality Tier 1 level support or first contact resolution for customers using the Employee Care resources (i.e., procedures, knowledge articles, alerts, etc.)
  • Ensure quality documentation for cases
  • Coordinate with leadership for resolution of queries not addressed in Employee Care resources
  • Provide positive customer experience to employees

Requirements

  • 1+ year of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Candidate must have 1+ year of contact center experience, preferably with HR Contact Center experience
  • Candidate must have a bachelor's degree or completed at least 2 years in college
  • With experienced in supporting different channels such as phones (primarily), chat or email
  • Knowledgeable in Workday, ServiceNow or Contract Resource Tool
  • Good problem solving and analytical skills. Able to accurately process high volume of work within established deadlines
  • Amenable to work on shifting schedule, mostly catered to US time
  • Amenable to work on selected PH/US Holidays
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