HR Service Delivery Manager – Learning Operations Manager, Wells Fargo

Wells Fargo

Location:
India, Hyderabad

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a HR Service Delivery Manager – Learning Operations Manager to lead the design, delivery, and optimization of enterprise-wide learning programs. Learning Ops Manager ensures that learning programs are well-designed, strategically aligned, scalable, and impactful—while leading a team to deliver high-quality learning solutions.

Job Responsibility:

Manage and develop team of individual contributor roles with low to moderate complexity and risk in functional area, and engage stakeholders and internal partners associated with HR service delivery
Identify and recommend opportunities for process improvement and risk control development and ensure specialized functions meet regulatory guidelines in support of risk management and compliance
Supervise timely completion, quality, and compliance in one or more complex operation areas
Make decisions and resolve issues regarding resources, objectives, and operations of functional area and team to meet business objectives
Interpret and develop policies and procedures for functions with low to moderate complexity within scope of responsibility
Collaborate with and consult with peers, colleagues, and multiple level managers
Manage allocation of people and financial resources for aligned department or business group
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

4+ years of HR Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience

Nice to have:

Deep knowledge of instructional design models & adult learning theory
Expertise in e-learning authoring tools (Articulate, Captivate, Camtasia, etc.)
Strong leadership, coaching, and project management skills
Data-driven mindset (learning analytics, reporting)
Excellent communication, stakeholder management, and storytelling
Strong organizational and coordination skills
Proficiency in LMS platforms (Cornerstone, SuccessFactors, Moodle, etc.)
Comfort with data and reporting tools (Excel, Power BI, Google Sheets)
Problem-solving and ability to handle multiple priorities
Detail orientation with process-driven mindset

Additional Information:

Job Posted:
September 23, 2025

Expiration:
October 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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HR Service Delivery Manager – Learning Operations Manager