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HR Service Delivery Functional Analyst II

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EdTech Jobs

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Location:
United States , Salt Lake City

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

66300.00 - 99500.00 USD / Year
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Job Description:

The HR Service Delivery Functional Analyst II supports the effective use of ServiceNow HR Service Delivery within the People and Talent People Center. This role partners closely with People and Talent fulfillers, functional stakeholders, and technical teams to streamline HR operations, improve self-service experiences, and reduce manual work. You will play a key role in enabling consistent, efficient, and employee-centered HR service delivery.

Job Responsibility:

  • Serve as the functional resource for ServiceNow HR Service Delivery, supporting People and Talent fulfillers across functions
  • Partner with People and Talent stakeholders and technical teams to support HRSD services, workflows, and assignment groups
  • Maintain and enhance the Employee Center to ensure a consistent and user-friendly intake and self-service experience
  • Support HR knowledge management activities including content structure, usability, and governance standards
  • Develop and maintain training materials, job aids, and documentation for HRSD users
  • Create and maintain dashboards and reports to support operational visibility and workload tracking
  • Participate in testing, validation, and release activities and support basic HR system integrations as needed

Requirements:

  • Functional knowledge of ServiceNow HR Service Delivery including case management, Employee Center, and reporting
  • Ability to translate HRSD processes and system concepts to People and Talent partners
  • Experience creating training materials or job aids for HR systems or processes
  • Strong attention to detail with a focus on data accuracy and consistent process execution
  • Problem-solving skills with the ability to identify root causes and recommend process improvements
  • Collaborative mindset with the ability to partner across HR and technical teams
  • Ability to handle sensitive information with confidentiality and sound judgment

Nice to have:

  • Experience with Employee Center and HR knowledge management within ServiceNow
  • Exposure to Workday and understanding of HR system integrations
  • Experience working in an HR Shared Services environment
What we offer:
  • bonuses
  • medical, dental, vision, telehealth and mental healthcare
  • health savings account and flexible spending account
  • basic and voluntary life insurance
  • disability coverage
  • accident, critical illness and hospital indemnity supplemental coverages
  • legal and identity theft coverage
  • retirement savings plan
  • wellbeing program
  • discounted WGU tuition
  • flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, other paid leaves, including up to 12 weeks of parental leave

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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