HR Service Delivery Consultant Job at Wells Fargo (Minneapolis)

New

Senior HR Service Delivery Consultant

About this role: Wells Fargo is seeking a Senior HR Service Delivery Consultant ...

Location

United States , San Antonio

Salary:

Not provided

Wells Fargo

Expiration Date

June 21, 2026

Requirements

4+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Lead or participate in moderately complex initiatives across HR service delivery, with a strong focus on Employee Care, case management, and shared services operations
Act as the central owner of EC case management practices, ensuring alignment to SLA, CSAT, and quality standards across regions (U.S., India, and the Philippines)
Mine and analyze ServiceNow and Workday data to identify trends, root causes, process breakdowns, and opportunities to improve productivity and employee experience
Drive end-to-end case management optimization (BAU and enhancements), including identifying opportunities to shift left, streamline workflows, and reduce cost to serve
Partner with Site Leaders, AOMs, and managers to define daily workflows, ensure role clarity, and improve execution of case and SLA management
Collaborate with HR Operations Service Delivery (HROSD) Enablement, Product, and Technology teams to support application enhancements, AI solutions, and automation initiatives
Provide input into agent-facing AI tools and virtual assistant capabilities, translating frontline insights into scalable solutions
Monitor and improve CSAT, SLA adherence, and QA performance, developing actionable insights and operational improvement plans
Identify training, coaching, and enablement gaps based on process changes, feedback, and performance trends
Build and present data-driven insights and executive-ready materials to leadership, including participation in service reviews and strategy discussions

Fulltime

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HR Consultant / Senior HR Consultant

Due to continued growth, we are looking to appoint an experienced HR Consultant ...

Location

United Kingdom , North Baddesley

Salary:

40000.00 - 55000.00 GBP / Year

Pure Human Resources

Expiration Date

Until further notice

Requirements

5+ years’ HR experience within a generalist role
Strong working knowledge of UK employment law and its practical application
Proven experience managing complex employee relations cases independently
Excellent written and verbal communication skills
Commercially aware with a pragmatic, solutions-focused approach
Experience managing client relationships or operating in a consultancy-style role
Highly organised with the ability to manage multiple priorities
Strong IT skills and confidence using HR systems

Job Responsibility

Provide expert HR advice across the full employee lifecycle to a varied client base
Lead on complex employee relations cases including disciplinaries, grievances, redundancy and TUPE
Deliver commercially focused, legally compliant HR solutions aligned to client needs
Draft and review HR documentation including contracts, policies, reports and procedures
Build strong, trusted relationships with clients, acting as a key point of contact
Support client account management, renewals and ongoing service delivery
Design and deliver HR training sessions and workshops (virtual and in person)
Contribute to consultancy projects and wider HR initiatives
Identify opportunities to add value and support business development
Support marketing activity including content, networking and brand promotion

What we offer

25 days annual leave plus bank holidays and Christmas shutdown (pro-rated)
Private medical insurance (after probation)
Life assurance (4x salary)
Standard Life pension scheme with 5% employer contribution
Permanent health insurance scheme
Free on-site parking
Weekly yoga classes
Sponsorship of further education and training
Regular team building events

Fulltime

Servicenow Hr Service Delivery Developer

The HR Service Delivery (HRSD) Developer is a member of the HR Technology team a...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

3+ years of experience developing in ServiceNow, with at least 2 years focused on HRSD module development
Solid understanding of ServiceNow data model and platform architecture
ServiceNow Certified HRSD Implementer or equivalent implementation experience
ServiceNow Certified System Administrator (CSA)
Strong consulting and communication skills to engage stakeholders, ask the right questions, and simplify complex concepts
Understanding of regional HR compliance and service variations
Willingness to work on night shift (9:00 PM to 6:00 PH time, flexible working hours to support US time zones)

Job Responsibility

Customize HRSD suite including HR Case Management, Lifecycle Events, Document Management, Employee Center Pro
Build and maintain HR Services, Case Types, Templates, Topic Categories, and Catalog Items
Develop flows and subflows using Flow Designer
Implement HR-specific components like Employee Document Management and HR Criteria. Create custom widgets, portals, or components as needed
Partner with HR stakeholders to gather requirements and create ServiceNow solutions and enhancement following best practices
Conduct demos and technical design walkthroughs
Collaborate with platform developers and architects across modules to ensure compliance and seamless functionality
Work with IT and other HRTO team members to integrate NOW HRSD with Workday HCM and other systems

Fulltime

New

Hr Consultant

An exciting opportunity has arisen for an experienced HR professional to work al...

Location

United Kingdom , Reading

Salary:

52000.00 - 55000.00 GBP / Year

Thames Water

Expiration Date

June 23, 2026

Requirements

Experience across a broad spectrum of HR disciplines with an understanding of broad legal implications
Ability to lead and make strong and influential relationships with a broad range of stakeholders
Experience of HR change projects
Ability to analyse HR and business metrics and develop solutions
Skilled at making influential decisions in a business context, shaping and influencing others
Be comfortable challenging current practices and making recommendations for continuous improvement using successful change management
A solid understanding of employee engagement and how to coach leaders to understand and create value from them
Experienced in the implementation of people initiatives and able to develop metrics to measure impact
Associate Chartered Institute of Personnel Development (CIPD) or equivalent with Membership or equivalent is desirable

Job Responsibility

Support people managers with the employee lifecycle and implementation and delivery of our people strategy
Partnering effectively to deliver a high-quality HR service to our people
Provide expert advice and guidance to our people managers and leaders with recommendations to assist and influence decision-making
Analyse and interpret HR people data to measure and manage performance and communicate the results and findings to our leaders across the business
Making recommendations & advice following on from data analysis
Work with people managers and our Employee Relations team offering advice and support on cases and potential risks
Working closely with the HR teams across the business to support the delivery of business needs, ensuring strategies and planned benefits are understood and influencing HR thinking and solutions

What we offer

Competitive salary from £52,000 to £55,000 per annum, depending on experience
Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
Performance-related pay plan directly linked to both company and individual performance measures and targets
Generous Pension Scheme through AON
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

Fulltime

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Hr Delivery Consulting Head

The HR Delivery Consulting Head is a senior leadership role responsible for lead...

Location

India , Mumbai; Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of progressive HR experience, including HR Consulting/Generalist leadership roles
Experience leading multi-team, multi-location HR operations or advisory groups
Strong knowledge across multiple HR disciplines (employee relations, performance management, organizational design, policy, HR operations)
Demonstrated success managing KPIs, quality metrics, customer satisfaction, and service delivery operations
Excellent stakeholder management and communication skills, including managing senior leaders
Ability to navigate complex issues requiring conceptual analysis and sound judgment

Job Responsibility

Develop and execute the overall strategy for HR Consulting
Establish strategic plans for multiple teams to deliver consistent, scalable, and HR consulting services
Drive integration of HR Consulting with HR Disciplines, HR Business Partners, HR Delivery Pillars, and regional/global HR teams
Serve as the escalation point for complex people issues, ensuring balanced risk, compliance, and business impact considerations
Oversee delivery of guidance to managers and employees on concerns or inquiries related to employee life cycle matters, policy interpretation, performance management organizational changes, workforce programs, termination actions, and other HR matters
Maintain high-quality service delivery standards by defining, monitoring, and improving operating procedures and workflows
Partner with legal, compliance, and risk teams to ensure adherence to regulatory and company requirements
Partner with HR Advisors / HR Business Partners in resolving concerns which may have involvement of managers within their population or initiatives of the Business / Functions they are supporting
Own and manage service delivery performance indicators (KPIs, SLAs, customer satisfaction, quality audits)
Use data and insights to improve HR processes, customer experience, and operational efficiencies

Fulltime

Global HR Delivery Leader

The Global HR Leader reports directly to our Chief People Officer, and forms par...

Location

Netherlands , Amsterdam

Salary:

Not provided

Metyis

Expiration Date

Until further notice

Requirements

Bachelor’s degree in human resources, business administration, or related field required
master’s degree preferred
10 years+ of experience in various HR and people-related areas of business, multinational, professional services, technology, or consulting industry exposure preferred
Working knowledge of multiple human resource disciplines, including compensation & benefits, organizational diagnosis, DEIB, performance management, and respective employment laws
Keen awareness of industry trends, the evolution of HR, and showcased continued professional development
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies in collaboration with Legal
Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
Ability to deal with complex issues in a confidential, professional, and sensitive manner
Strong leadership skills and ability to manage a global team remotely
Excellent verbal and written communication skills in both English and Dutch

Job Responsibility

Develop a deep understanding of the business objectives, challenges, and culture to effectively align HR initiatives with organizational goals, whilst promoting positive employee relations and contributing to a supportive workplace atmosphere
Be responsible for the development, enhancement, implementation, and global alignment of HR processes and policies. Including, but not limited to key talent management activities: e.g. onboarding & offboarding, internal mobility & immigration, compensation & benefits, etc.
Provide leadership, guidance and support in the ongoing supervision and professional development of your team
Provide guidance and support to leadership and employees on HR-related matters, ensuring compliance with local labour law requirements and acting as an internal consultant for global best practices and policies
Oversee complex employee relations issues, and conduct relevant, effective, thorough and objective investigations
Maintain broad knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with the legal department and external specialists as needed/required
Provide guidance and input on business unit restructures, workforce planning and succession planning

What we offer

Become part of a fast-growing international and diverse team
A balanced work environment where you will have autonomy, responsibility, and ownership while working with a vibrant and dynamic team
A modern office with everything you need (including food and beverages), located in Amsterdam
Direct interaction with business leadership across our global organization and focused attention on your career development and personal growth
To be part of the team designing outcome-driven, agile, digital HR practices for a global environment

Fulltime

Service Management Consultant - DORA

Service Management Consultant with deep knowledge in DORA (Digital Operational R...

Location

India , Noida; Chennai; Bangalore; Pune

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Service Management Expertise: Proven experience in service management, with a focus on operational resilience and compliance
DORA Knowledge: Deep understanding of DORA requirements and their application within the finance and insurance industry
Compliance Skills: Strong knowledge of IT regulatory requirements, with experience in ensuring compliance and security
SuccessFactors Understanding: Familiarity with SAP SuccessFactors applications and their integration within the HR IT landscape
Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to troubleshoot and resolve complex issues
Communication Skills: Excellent communication and collaboration skills, with the ability to interact effectively with stakeholders at various levels
Team Collaboration: Ability to work effectively in a team environment, driving collaboration and consensus among diverse groups
Experience: 8 to 11 years
Qualifications: BE BTech MCA

Job Responsibility

Service Management: Lead the implementation and optimization of service management practices, ensuring efficient and effective service delivery across the organization
DORA Expertise: Provide guidance and expertise on DORA requirements, ensuring operational resilience and compliance within the HR IT landscape
Compliance Assurance: Ensure adherence to global/local IT regulatory requirements for the finance and insurance industry, maintaining audit-proof systems and processes
Stakeholder Engagement: Collaborate with HR, IT, and business units to gather requirements, provide updates, and ensure alignment with organizational objectives
Process Improvement: Identify opportunities for process improvement and implement solutions to enhance service management and operational resilience
Documentation: Create and maintain documentation related to service management practices, compliance standards, and DORA requirements
Training and Support: Provide training and support to teams, facilitating smooth adoption and utilization of service management practices and compliance standards

HR Business Consultant

As an HR Business Consultant, you will provide a broad range of strategic human ...

Location

United States , Stevens Point

Salary:

Not provided

Sentry

Expiration Date

Until further notice

Requirements

Bachelors Degree or equivalent work experience
Minimum of 5 years related work experience
Demonstrated leadership and professionalism
Demonstrated business expertise with knowledge of HR processes and procedures and how they can be applied to business strategy to influence results
HR Generalist skills to include compensation, employee development, benefits, and organizational development
Thorough knowledge of major HR disciplines and demonstrated ability to provide HR support to their business partners at the highest level
Solid understanding of fair employment practices and regulations
Proven ability to navigate and manage complex employee relations issues
Demonstrated experience in building and maintaining strategic partnerships with business leaders

Job Responsibility

Build strategic relationships with business leaders and develop trust and business acumen to deliver on business needs
Partner with HR centers of excellence (COE) to execute key processes related to employee relations, staffing, training, performance management, succession planning, compensation and benefits for business partners
Identify, define and recommend solutions to address the needs of the business while taking account of the broad impact on the business and HR strategies
Utilize key business/HR metrics and data to monitor changes or trends and examines results. Communicate and provide interpretation of results to business units to influence outcomes and aid decision making
Lead and facilitate HR programs and services in line with the business area’s strategic plan
Provide change management consultation to assigned business areas as needed. Lead projects and act as the go-to change management advocate throughout the project life cycle
Provide end-to-end HR support from needs assessment through delivery and evaluation of implemented solutions
Execute on programs, processes, or resources that drive workforce development, engagement and retention for assigned business area(s)
Collaborate with HR centers of excellence (COE) to ensure consistency in communications and implementation of updates and changes
Conduct reviews of HR activities to ensure compliance with federal and state laws

What we offer

Hybrid work model (Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office)
In-office workspace and materials for your home office
Laptop and home office equipment provided
Meal Subsidy available for associates who report to an office
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
Well-being and Employee Assistance programs

Fulltime

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HR Service Delivery Consultant

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