Hr Service Center Representative Job at Robert Half (Appleton)

HR Service Center Representative

We are seeking an HR Service Center Representative to support a high-volume, fas...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of experience in HR operations, HR support, service center, or shared services environment
Strong knowledge of core HR topics such as payroll, benefits, leave administration, and time-off policies
Experience working in high-volume, case-based environments
Familiarity with Workday, ServiceNow or similar ticketing/case management systems preferred
Comfortable navigating multiple HR systems and technology platforms
Strong communication skills with the ability to explain policies clearly and professionally
Detail-oriented, organized, and able to prioritize in a fast-paced environment

Job Responsibility

Serve as a primary point of contact for internal and external inquiries, including employees, managers, leaders, applicants, retirees, and third-party vendors
Respond to inbound requests via phone, chat, portal, and email in a timely and detail oriented manner
Provide accurate guidance on HR topics such as payroll, benefits, time off, leave of absence (LOA), FMLA, and general HR policies
Utilize ServiceNow (or similar case management tools) to log, track, and manage inquiries through resolution
Navigate multiple systems and platforms (e.g., Workday, CRM tools, SharePoint) to research and resolve questions
Educate individuals on appropriate self-service tools, resources, and documentation when applicable
Ensure responses align with established policies and procedures
Escalate complex or out-of-scope issues appropriately to ensure effective resolution
Share trends, feedback, and insights related to the employee experience to support continuous improvement efforts

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Senior Associate – Talent Lifecycle Delivery Services - ELMAC Region

In this vital role, you will join the HR Talent Lifecycle Service Delivery team ...

Location

Portugal , Lisbon

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field
4-6 years of experience in HR Operations, HR Shared Services, or HR Service Delivery, preferably in a multinational or regional environment
Proven experience managing complex HR cases across multiple countries
Strong knowledge of Hire-to-Retire (H2R) processes
Hands-on experience with Workday and ServiceNow
Experience working in a tiered service delivery model is preferred
Solid understanding of HR data governance and compliance standards

Job Responsibility

Manage and resolve complex Tier 1 escalations across the ELMAC region, ensuring timely, accurate, and compliant resolution
Partner with HR Business Partners (HRBPs), Centers of Excellence (COEs), Payroll, Legal, and local HR teams to resolve cross-functional and multi-country cases
Conduct root cause analysis on recurring issues and recommend preventive solutions
Support knowledge base updates and training initiatives to reduce future escalations
Ensure adherence to SLAs, KPIs, and quality standards
Execute and oversee HR transactions across the employee lifecycle, including onboarding, internal mobility, leaves, job changes, data updates, terminations, and offboarding
Ensure data accuracy and compliance within Workday and related HR systems
Handle sensitive employee cases with discretion and professionalism
Ensure consistent application of global process standards while considering local legal and regulatory requirements
Act as a key user of Workday and ServiceNow, supporting case management and HR transaction processing

What we offer

Vast opportunities to learn, develop, and move up and across our global organization
Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act
Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
Flexible work arrangements

Fulltime

Manager GBS HR Services

At adidas, our purpose — “Through sport, we have the power to change lives” — gu...

Location

China , Dalian

Salary:

Not provided

Adidas

Expiration Date

Until further notice

Requirements

Bachelor’s degree, preferably in Human Resources, Business Administration, or related field
5+ years’ experience in HR Operations / HR Services within a multinational environment
Proven leadership experience managing HR teams in a high‑volume operational setting
Strong understanding of end‑to‑end HR processes
Solid knowledge of Japan and/or Korea labor regulation, working rules and common practice
Familiar with Japanese and/or Korean culture nuances and way of working
Excellent communication skills in Japanese
Fluent in English. Korean is a plus
Strong analytical and problem‑solving skills with attention to detail
Proficiency in MS Office and HR systems (e.g., SAP HR, SuccessFactor)

Job Responsibility

Lead day‑to‑day HR Operations delivery, ensuring service levels, deadlines, and quality standards are consistently met across markets
Coach, mentor, and inspire team members, fostering capability development, engagement, and a high‑performance culture
Work closely with other teams, e.g. Payroll, Mobility, GPO, etc. in a collaborative manner to ensure seamless execution of end-to-end processes
Act as the first escalation point, resolving issues promptly through root‑cause analysis and driving corrective actions and preventive improvements
Build trusted relationships with HR Business Partners, Centers of Expertise (e.g., Rewards, Talent), and cross‑functional stakeholders
Contribute to the implementation of global Hire‑to‑Retire strategies, ensuring adoption of new tools, programs, and processes within the region
Participate in regional and global projects, representing HR Services in cross‑functional initiatives and transitions
Drive operational excellence, monitoring KPIs, SLAs, and internal controls, and implementing actions to enhance efficiency and service quality
Support internal and external audits, ensuring full compliance with legal, regulatory, and audit requirements
Develop team goals and operational plans aligned with the GBS strategy and drive continuous improvement across the service delivery model

Fulltime

Service Now System Administrator, People Success

The People Success (PS) ServiceNow System Administrator is responsible for the d...

Location

United States , Bolingbrook, Illinois

Salary:

88200.00 - 115000.00 USD / Year

Ulta Beauty

Expiration Date

Until further notice

Requirements

3+ years of ServiceNow HRSD administration, functional ownership, or product ownership experience
Strong understanding of HR processes, HR service delivery models, and HR data privacy requirements
Experience configuring HRSD modules, workflows, knowledge, reporting, and notifications
Familiarity with integrations between ServiceNow and HR systems such as SuccessFactors or other HCM platforms
Experience working in a scaled, cross-functional operating model with HR, HRIT, Platform, and Security teams

Job Responsibility

Own day-to-day HRSD operations, content management, and functional health of the platform
Serve as the functional owner for HRSD modules including Case Management, Knowledge Management, Employee Center, Lifecycle Events, Catalog Items, and Notifications
Act as the primary point of contact between HR, HRIT, Platform, and IT Security teams for HRSD-related activities
Configure and maintain HR Services, Case and Contact Types, HR Catalog Items, Knowledge Articles, banners, and HR notifications
Manage HR Lifecycle Events steps and HR-specific data imports
Define and manage HRSD roles, groups, and access criteria in partnership with IT Security
Partner with IT to support HR data privacy configurations and ensure appropriate handling of sensitive data
Provide functional input into Business Requirements Documents (BRDs) for HR-related integrations
Submit enhancement and defect requests through Demand Triage (IT Shimmer Demand) and participate in ticket log and Demand Board meetings as needed
Monitor HR case volumes, SLAs, and performance metrics

What we offer

paid time off
health
dental
vision
life and disability benefits

Fulltime

HR Service Representative - Tier 2

The HRSC (HR Solution Centre) In-Country Tier 2 HR Service Representative plays ...

Location

Spain , Barcelona; Viladecans

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Ability to model behaviours that reflect the organization’s core values
Excellent oral and written communication skills and customer service skills
Ability to interact effectively with all levels of internal and external customers, including the ability to build and manage effective working relationships
Ability to organize, prioritize, and follow through to completion on multiple tasks
Ability to work independently, using judgement to know when to raise concerns and risks
Confidentiality in handling sensitive employee information
Analytical mindset and ability to solve problems escalated to them from multiple countries
Continuous service and process improvement mindset
Fluency in the local language of the country is essential as is a good working level of English
Workday and ServiceNow experience would be considered an advantage

Job Responsibility

Respond to and resolve specific country queries passed to them by the HRSC Tier 1 team in Lithuania
Be an expert in local policies, processes and practices for all Cencora companies within that specific country
Where necessary, act as a key contact for any specific local language needs for HR processes in that country
Complete Workday tasks for that country which need specific local knowledge
Help to identify recurring issues and propose solutions for service enhancement to the HRSC In-Country Tier 2 Leader in Lithuania
Work within agreed SLAs for both response and resolution time
Act on any specific survey feedback received
Work closely with the Operational Excellence and Training teams to identify and implement areas of improvement
Policy Updates / Legislation Changes: Collaborating with the Knowledge team to ensure all country policies are current and compliant
Reporting: Providing support for specific reporting requirements

Fulltime

Administrative Assistant

Aquila Technology is seeking a Administrative Assistant to join our team in supp...

Location

United States , Lexington

Salary:

Not provided

Aquila Technology

Expiration Date

Until further notice

Requirements

3 years – Administrative support experience
3 years – Data entry experience
3 years – Experience generating reports and analyzing data
3 years – Program/Project Management OR Analysis
3 years – Experience with process maps/workflows to improve efficiencies
3 years – Adobe software (Acrobat, InDesign)
3 years – MS Suite (Excel, ppt)
Strong customer service skills and communication
Strong Verbal and Written Communication
Time Management

Job Responsibility

Provide administrative and customer service support to the HR Information Services (HRIS) team and the company Workforce Service Center
Perform data entry and maintenance in SAP HR system components, supporting key processes such as onboarding, time management, payroll, personnel and benefits administration, organizational management, relocation, and off-boarding
Provide first tier application support for HRIS self-service web applications
Assist with basic data reporting/charting and data quality management, including ad hoc and routine data audits in support of HRIS and WSC processes
Participate in business systems and process analysis, creation and execution of test scripts related to system enhancements, and maintenance of system and process documentation
Assist company personnel over the telephone, via e-mail, and remote/in-person with the aforementioned areas
On a daily basis may interaction with company Division, Department, Group, and Campus representatives as questions and issues as they arise
Perform complex employment transactions in SAP while applying associated business process and system integration logic
Review and understand company HR policies in order to answer questions associated with employment

What we offer

PTO – 15 days (vacation/sick)
10 paid holidays – 6 standard (New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) – 4 floating holidays prorated based on your day of hire
1.5 paid days, or 12 hours, for approved volunteer work
1 week of paid maternity/paternity LOA after 1 year of Full-time employment
Tuition & Training Reimbursement – 5K annually for pre-approved, job-related courses
401K with Fidelity – Company match on employee contribution: $1/$1 up to 3%, then .50 cents / $1 for 4th and 5th %s
Fully vested from day one
Cell Phone & Internet Reimbursed up to $150 monthly
Buy Your Own Device (BYOD) – reimbursement of up to $1,500 every three (3) years for the purchase of electronic equipment

Fulltime

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...

Location

United States , Olathe

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
Excellent typing, grammar and spelling skills
Ability to coordinate activities or tasks of people and groups
Strong computer skills
Excellent customer service skills

Job Responsibility

Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting
Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department
Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members
performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results
manages team members time off requests and overtime requirements
Attend mandatory weekly meetings with the Call Center Manager and monthly Call Center leadership meetings
Attend all quarterly Call Center operational, computer and customer service training sessions

Fulltime

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...

Location

United States , Liberty

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
Excellent typing, grammar and spelling skills
Ability to coordinate activities or tasks of people and groups
Strong computer skills
Excellent customer service skills

Job Responsibility

Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
Responsible for providing care/service safely and efficiently for the care of each patient with the demonstrated ability to complete multiple tasks in a fast paced, high energy environment
Locates appropriate physicians/services for callers and facilitates the connection of the two
Operates overhead paging system and pages physicians as needed
Serves as the answering service for hospital departments and physician practices
Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly
Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
Provides rapid and professional response to all internal and external callers
Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department

Fulltime

Hr Service Center Representative

Robert Half

Location:
United States , Appleton

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 16, 2026

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Location:United States , Appleton

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Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 16, 2026

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Job Posted:
April 16, 2026