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Robert Half Logo Robert Half · Human Resources

Hr Service Center Representative

United States, Appleton · Job Posted April 16, 2026
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Job Description

Our client is seeking a detail-oriented and customer-focused HR Service Center Representative to support employees across the organization. This role serves as a key point of contact for HR-related inquiries and plays an important part in ensuring accurate, timely, and professional service delivery. The ideal candidate thrives in a fast-paced environment, values confidentiality, and is comfortable navigating multiple systems.

Job Responsibility

  • Serve as the first point of contact for employee HR-related questions and requests
  • Respond to and manage inquiries related to benefits, payroll, compensation, time off, and general HR policies
  • Track, document, and resolve requests in a timely manner
  • Process HR transactions and updates within HR systems, ensuring accuracy and compliance
  • Partner with internal HR teams to escalate and resolve more complex or sensitive issues
  • Maintain and update employee records, ensuring data integrity and confidentiality
  • Support process improvements, documentation updates, and knowledge base maintenance
  • Assist with onboarding support and training materials as needed

Requirements

  • Associate degree in Human Resources, Business, or related field (or equivalent experience)
  • 2+ years of experience in HR support, customer service, or administrative roles
  • General knowledge of HR policies and practices
  • Strong organizational skills with the ability to manage multiple priorities
  • Excellent communication and customer service skills
  • Ability to handle sensitive information with discretion
  • Self-motivated with the ability to work independently and collaboratively

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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