HR Service Center Representative Job at Beacon Hill (Minneapolis)

Senior Associate – Talent Lifecycle Delivery Services - ELMAC Region

In this vital role, you will join the HR Talent Lifecycle Service Delivery team ...

Location

Portugal , Lisbon

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field
4-6 years of experience in HR Operations, HR Shared Services, or HR Service Delivery, preferably in a multinational or regional environment
Proven experience managing complex HR cases across multiple countries
Strong knowledge of Hire-to-Retire (H2R) processes
Hands-on experience with Workday and ServiceNow
Experience working in a tiered service delivery model is preferred
Solid understanding of HR data governance and compliance standards

Job Responsibility

Manage and resolve complex Tier 1 escalations across the ELMAC region, ensuring timely, accurate, and compliant resolution
Partner with HR Business Partners (HRBPs), Centers of Excellence (COEs), Payroll, Legal, and local HR teams to resolve cross-functional and multi-country cases
Conduct root cause analysis on recurring issues and recommend preventive solutions
Support knowledge base updates and training initiatives to reduce future escalations
Ensure adherence to SLAs, KPIs, and quality standards
Execute and oversee HR transactions across the employee lifecycle, including onboarding, internal mobility, leaves, job changes, data updates, terminations, and offboarding
Ensure data accuracy and compliance within Workday and related HR systems
Handle sensitive employee cases with discretion and professionalism
Ensure consistent application of global process standards while considering local legal and regulatory requirements
Act as a key user of Workday and ServiceNow, supporting case management and HR transaction processing

What we offer

Vast opportunities to learn, develop, and move up and across our global organization
Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act
Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
Flexible work arrangements

Fulltime

Manager GBS HR Services

At adidas, our purpose — “Through sport, we have the power to change lives” — gu...

Location

China , Dalian

Salary:

Not provided

Adidas

Expiration Date

Until further notice

Requirements

Bachelor’s degree, preferably in Human Resources, Business Administration, or related field
5+ years’ experience in HR Operations / HR Services within a multinational environment
Proven leadership experience managing HR teams in a high‑volume operational setting
Strong understanding of end‑to‑end HR processes
Solid knowledge of Japan and/or Korea labor regulation, working rules and common practice
Familiar with Japanese and/or Korean culture nuances and way of working
Excellent communication skills in Japanese
Fluent in English. Korean is a plus
Strong analytical and problem‑solving skills with attention to detail
Proficiency in MS Office and HR systems (e.g., SAP HR, SuccessFactor)

Job Responsibility

Lead day‑to‑day HR Operations delivery, ensuring service levels, deadlines, and quality standards are consistently met across markets
Coach, mentor, and inspire team members, fostering capability development, engagement, and a high‑performance culture
Work closely with other teams, e.g. Payroll, Mobility, GPO, etc. in a collaborative manner to ensure seamless execution of end-to-end processes
Act as the first escalation point, resolving issues promptly through root‑cause analysis and driving corrective actions and preventive improvements
Build trusted relationships with HR Business Partners, Centers of Expertise (e.g., Rewards, Talent), and cross‑functional stakeholders
Contribute to the implementation of global Hire‑to‑Retire strategies, ensuring adoption of new tools, programs, and processes within the region
Participate in regional and global projects, representing HR Services in cross‑functional initiatives and transitions
Drive operational excellence, monitoring KPIs, SLAs, and internal controls, and implementing actions to enhance efficiency and service quality
Support internal and external audits, ensuring full compliance with legal, regulatory, and audit requirements
Develop team goals and operational plans aligned with the GBS strategy and drive continuous improvement across the service delivery model

Fulltime

Hr Service Center Representative

Our client is seeking a detail-oriented and customer-focused HR Service Center R...

Location

United States , Appleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate degree in Human Resources, Business, or related field (or equivalent experience)
2+ years of experience in HR support, customer service, or administrative roles
General knowledge of HR policies and practices
Strong organizational skills with the ability to manage multiple priorities
Excellent communication and customer service skills
Ability to handle sensitive information with discretion
Self-motivated with the ability to work independently and collaboratively

Job Responsibility

Serve as the first point of contact for employee HR-related questions and requests
Respond to and manage inquiries related to benefits, payroll, compensation, time off, and general HR policies
Track, document, and resolve requests in a timely manner
Process HR transactions and updates within HR systems, ensuring accuracy and compliance
Partner with internal HR teams to escalate and resolve more complex or sensitive issues
Maintain and update employee records, ensuring data integrity and confidentiality
Support process improvements, documentation updates, and knowledge base maintenance
Assist with onboarding support and training materials as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

HR Service Representative - Tier 2

The HRSC (HR Solution Centre) In-Country Tier 2 HR Service Representative plays ...

Location

Spain , Barcelona; Viladecans

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Ability to model behaviours that reflect the organization’s core values
Excellent oral and written communication skills and customer service skills
Ability to interact effectively with all levels of internal and external customers, including the ability to build and manage effective working relationships
Ability to organize, prioritize, and follow through to completion on multiple tasks
Ability to work independently, using judgement to know when to raise concerns and risks
Confidentiality in handling sensitive employee information
Analytical mindset and ability to solve problems escalated to them from multiple countries
Continuous service and process improvement mindset
Fluency in the local language of the country is essential as is a good working level of English
Workday and ServiceNow experience would be considered an advantage

Job Responsibility

Respond to and resolve specific country queries passed to them by the HRSC Tier 1 team in Lithuania
Be an expert in local policies, processes and practices for all Cencora companies within that specific country
Where necessary, act as a key contact for any specific local language needs for HR processes in that country
Complete Workday tasks for that country which need specific local knowledge
Help to identify recurring issues and propose solutions for service enhancement to the HRSC In-Country Tier 2 Leader in Lithuania
Work within agreed SLAs for both response and resolution time
Act on any specific survey feedback received
Work closely with the Operational Excellence and Training teams to identify and implement areas of improvement
Policy Updates / Legislation Changes: Collaborating with the Knowledge team to ensure all country policies are current and compliant
Reporting: Providing support for specific reporting requirements

Fulltime

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...

Location

United States , Olathe

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
Excellent typing, grammar and spelling skills
Ability to coordinate activities or tasks of people and groups
Strong computer skills
Excellent customer service skills

Job Responsibility

Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting
Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department
Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members
performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results
manages team members time off requests and overtime requirements
Attend mandatory weekly meetings with the Call Center Manager and monthly Call Center leadership meetings
Attend all quarterly Call Center operational, computer and customer service training sessions

Fulltime

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...

Location

United States , Liberty

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
Excellent typing, grammar and spelling skills
Ability to coordinate activities or tasks of people and groups
Strong computer skills
Excellent customer service skills

Job Responsibility

Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
Responsible for providing care/service safely and efficiently for the care of each patient with the demonstrated ability to complete multiple tasks in a fast paced, high energy environment
Locates appropriate physicians/services for callers and facilitates the connection of the two
Operates overhead paging system and pages physicians as needed
Serves as the answering service for hospital departments and physician practices
Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly
Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
Provides rapid and professional response to all internal and external callers
Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department

Fulltime

HR Operations Team Leader

Are you an inspiring leader with a passion for HR excellence? Our client, a glob...

Location

Poland , Poznań

Salary:

Not provided

Randstad

Expiration Date

July 31, 2026

Requirements

Experience in managing or leading a team within an HR Shared Service Center (SSC) or a complex international environment
Strong knowledge of HR operations, labor law, or payroll specific to the markets: Sweden, Norway, Denmark, Finland or UK
Fluency in English is a must
Knowledge of a Nordic language is a significant advantage
A proactive approach to problem-solving and experience in navigating teams through organizational changes or process transitions
Solid experience with SAP / SuccessFactors and the MS Office suite
The ability to manage priorities in a dynamic environment while maintaining a sharp eye for detail

Job Responsibility

Lead, coach, and develop a specialized team of HR Specialists, ensuring high engagement and supporting their professional growth within the organization
Overlook the end-to-end HR lifecycle for the Nordic region, ensuring all processes - from hire to retire - are executed seamlessly and in line with local regulations
Act as the primary point of contact for Nordic HR Business Partners and local management, building strong, trust-based relationships across borders
Identify opportunities for process optimization and lead change management initiatives to harmonize and 'future-proof' HR operations
Monitor team performance through key metrics (SLAs/KPIs) and ensure data integrity within the global HCM system (SuccessFactors)
Participate in global HR projects, representing the Nordic cluster in the development of new tools and standardized ways of working

What we offer

Employment contract
Hybrid work model (2-3 days from the office per week) and flexible start times (7:00 - 9.00 AM)
Lunch card
Holiday subsidy
Annual bonus
Private medical care (Medicover)
Multisport card
Group insurance
Co-financing for language courses or professional certifications

Fulltime

Senior HR Business Partner

BAE Systems is looking for a dynamic, results-driven HR Business Partner to coll...

Location

United States , Falls Church

Salary:

118747.00 - 201870.00 USD / Year

Baesystems

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 8 years' work experience – or – equivalent experience and education
Previous experience in an HR business partnering role, with strengths in employee culture initiatives, employee relations, and operational support
Analytical mindset, with the ability to interpret data and use insights to guide HR recommendations
Working knowledge of US Federal Employment Laws, ensuring compliance and business understanding
Ability to work effectively with leaders at multiple levels, using strong communication and relationship-building skills to coach managers and execute priorities
A customer-focused approach, with a collaborative style and a commitment to continuous improvement
Strong time management and prioritization, effectively executing a high-volume of HR transactions.

Job Responsibility

Serve as a key partner to business leaders, implementing Human Resource (HR) strategies and owning the execution of programs that align with corporate objectives and business goals
Provide day-to-day support for employee relations issues, investigations, EEO compliance, talent management, emerging talent programs, training and development, compensation, benefits, etc.
Use data and analytics to provide actionable insights to leadership and guide HR decisions that improve team and business outcomes
Work closely with managers to translate business strategies into practical solutions, bringing a project-oriented approach in delivery of work
Seamlessly manage multiple HR priorities and projects across the business, approaching each challenge with a bias for action and a focus on refining processes
Address employee relations matters and proactively mitigate risks, conducting investigations and partnering with the business as necessary to ensure a fair and compliant workplace
Maintain strong partnerships with leaders and cross-functional teams, using influence to drive action and build a Service Ownership culture
Partner with HR and business leadership to develop effective workforce plans/strategies and collaborate with talent acquisition to translate the requirements into an executable plan
Act as a change agent, supporting reorganization efforts that align with our values and helping teams adapt to new ways of working
Function as a thought partner, guiding and coaching management in the delivery of compensation programs like annual salary planning, incentive program nominations, etc.

What we offer

health, dental, and vision insurance
health savings accounts
a 401(k) savings plan
disability coverage
life and accident insurance
employee assistance program
legal plan
discounts on things like home, auto, and pet insurance
paid time off
paid holidays

Fulltime

Select Country

HR Service Center Representative

Beacon Hill

Location:
United States , Minneapolis

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 20, 2026

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