CrawlJobs Logo
Robert Half Logo Robert Half · Human Resources

HR Service Center Rep

United States, Alpharetta · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

We are looking for an HR Service Center Rep to support essential employee relations and HR documentation activities for a healthcare organization in Georgia. This Contract position is well suited for someone who can manage sensitive information, produce accurate employment documents, and maintain organized records in HR systems. The ideal candidate brings prior experience in HR operations or a service center environment and can work independently while partnering effectively with HR stakeholders.

Job Responsibility

  • Create severance documentation from approved templates, verifying employee details, timelines, and payout information for accuracy
  • Prepare disciplinary and performance-related documents, including warning notices and improvement plans, using direction provided by HR partners and people leaders
  • Enter, update, and organize employee information within Oracle-based HR systems and case tracking tools to maintain reliable records
  • Safeguard confidential personnel data and handle all documentation in alignment with company standards and applicable employment regulations
  • Respond to HR service requests with professionalism, ensuring timely follow-up and clear communication with internal stakeholders
  • Support employee relations and onboarding-related administrative processes as needed within the HR service center function

Requirements

  • At least 3 years of experience in HR administration, HR operations, or an HR service center setting
  • Practical experience working with Oracle HCM, Oracle Fusion, or a similar HRIS platform is strongly preferred
  • Strong written communication skills with a high level of accuracy and attention to detail
  • Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
  • Ability to manage assignments independently in a remote work environment while meeting deadlines
  • Demonstrated discretion when working with confidential employee records and sensitive HR matters
  • High school diploma required
  • an associate's or bachelor's degree is preferred

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

HR Service Center Rep

8 matching positions

HR Service Delivery Representative

Wells Fargo is seeking a Human Resources Service Delivery Representative who can...
Location
Location
Philippines , Taguig City
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
July 30, 2026
Flip Icon
Requirements
Requirements
  • 1+ year of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Candidate must have 1+ year of contact center experience, preferably with HR Contact Center experience
  • Candidate must have a bachelor's degree or completed at least 2 years in college
  • With experienced in supporting different channels such as phones (primarily), chat or email
  • Knowledgeable in Workday, ServiceNow or Contract Resource Tool
  • Good problem solving and analytical skills. Able to accurately process high volume of work within established deadlines
  • Amenable to work on shifting schedule, mostly catered to US time
  • Amenable to work on selected PH/US Holidays
Job Responsibility
Job Responsibility
  • Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
  • Proactively seek ways to improve processes including, but not limited to query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes for own work and work group
  • Perform moderately complex administrative, transactional, operational, or customer support tasks
  • Be responsible for moderately complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
  • Receive direction from supervisor and escalate non-routine questions
  • Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility
  • Support customer queries for at least three core skills (Payroll, NH Benefits, Qualified Events)
  • Process simple to moderately complex queries in trained skill areas (can be with guidance from senior HR reps or manager)
  • Provide quality Tier 1 level support or first contact resolution for customers using the Employee Care resources (i.e., procedures, knowledge articles, alerts, etc.)
  • Ensure quality documentation for cases
  • Fulltime
Read More
Arrow Right

Customer Service Reps | Bilingual CSRs

Bilingual Human Resources Customer Service Representative (English/Spanish) | HR...
Location
Location
United States of America , Nashville
Salary
Salary:
Not provided
mmcgrp.com Logo
MMC Group LP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 18 years of age
  • High School Diploma or GED required
  • Bilingual in English and Spanish, with the ability to communicate professionally in both languages
  • Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years
  • Excellent verbal and written communication skills
  • Strong customer service and problem solving skills
  • Ability to multitask in a fast paced call center environment
  • Strong computer skills with the ability to navigate multiple software applications simultaneously
  • Ability to work independently while contributing to a collaborative team environment
  • Strong attention to detail and commitment to maintaining confidentiality
Job Responsibility
Job Responsibility
  • Answer inbound calls from English and Spanish speaking employees and former employees regarding Human Resources and Benefits
  • Provide accurate information and resolve customer concerns in a timely, courteous, and professional manner
  • Document all customer interactions and transactions within company systems
  • Research outstanding issues and follow through until complete resolution
  • Respond to customer inquiries submitted through the online Contact Us feature
  • Explain HR policies, procedures, and benefits in a clear and easy to understand manner
  • Maintain confidentiality while handling sensitive employee information
  • Escalate recurring or technical issues to leadership as appropriate
  • Navigate multiple software applications while assisting customers
  • Meet quality, productivity, attendance, and customer service expectations
What we offer
What we offer
  • 100% Remote position
  • Monday through Friday schedule
  • Weekends off
  • Company provided equipment
  • Paid training
  • Supportive and collaborative work environment
  • Opportunity to build valuable Human Resources and Benefits experience
  • Career growth opportunities
  • Use your bilingual skills to make a positive impact by helping employees receive the support they need
  • Fulltime
Read More
Arrow Right

Reg. Human Resources Rep. - Employee Relations & Investigations Focus

Allied Universal® is hiring a Regional Human Resources Representative. The Regio...
Location
Location
United States , San Francisco
Salary
Salary:
70304.00 - 80000.00 USD / Year
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Human Resources, Business, or related field
  • Associate's degree in Human Resources, Business, or related field with a minimum of two (2) years of progressively responsible human resources experience
  • High school diploma with a minimum of three (3) years of progressively responsible human resources experience
  • Current state driver's license, maintains a clean driving record, and meets minimum insurance requirements as per Company policy, and ability to safely operate a personal vehicle
  • Prior administrative or customer service work experience
  • Dynamic and focused individual with a proven ability to take initiative, manage multiple tasks and meet deadlines
  • Independent and self-motivated, adaptable to direction from various management levels within the assigned region, enabling the reprioritization of tasks as needed
  • Ability to convey concepts and ideas in a professional, coherent, and understandable manner, exercising sound independent judgment and discretion
  • Demonstrated outstanding interpersonal and organizational skills, adept at maintaining confidentiality in documentation, discussions, and materials
  • Excellent oral and written communication skills, with the ability to engage effectively at all levels of the organization while contributing as a team player
Job Responsibility
Job Responsibility
  • Research and conduct employee investigations, in a dynamic and high-volume environment, providing solutions in line with corporate guidelines and collaborating closely with the Regional Human Resources Manager and/or Director
  • Collaborate with branch and regional leaders and the Center of Excellence to interpret and clarify Human Resources procedures, ensuring strict compliance with employment laws and regulations
  • Review employee screening results to ensure compliance with company policy
  • Enforce company policies, address operational challenges, and serve as a liaison between branch staff and regional HR leadership for consistent policy application
  • Act as a liaison with various regional HR functions (i.e., benefits, workers comp, legal, recruiting), to ensure timely flow of information and execution of branch/regional priorities
  • As needed, may assist with conducting employee new hire orientation and onboarding for administrative hires, large account takeovers and acquisitions
What we offer
What we offer
  • Base wage: $70,304 - $80,000 + bonus eligibility + automobile allowance & fuel card + internal advancement opportunties
  • Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
  • Fulltime
Read More
Arrow Right

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...
Location
Location
United States , Olathe
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate or GED
  • 2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
  • Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
  • Excellent typing, grammar and spelling skills
  • Ability to coordinate activities or tasks of people and groups
  • Strong computer skills
  • Excellent customer service skills
Job Responsibility
Job Responsibility
  • Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
  • Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
  • Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting
  • Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
  • Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department
  • Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members
  • performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results
  • manages team members time off requests and overtime requirements
  • Attend mandatory weekly meetings with the Call Center Manager and monthly Call Center leadership meetings
  • Attend all quarterly Call Center operational, computer and customer service training sessions
  • Fulltime
Read More
Arrow Right

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...
Location
Location
United States , Liberty
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Graduate or GED
  • 2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
  • Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
  • Excellent typing, grammar and spelling skills
  • Ability to coordinate activities or tasks of people and groups
  • Strong computer skills
  • Excellent customer service skills
Job Responsibility
Job Responsibility
  • Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
  • Responsible for providing care/service safely and efficiently for the care of each patient with the demonstrated ability to complete multiple tasks in a fast paced, high energy environment
  • Locates appropriate physicians/services for callers and facilitates the connection of the two
  • Operates overhead paging system and pages physicians as needed
  • Serves as the answering service for hospital departments and physician practices
  • Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
  • Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly
  • Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
  • Provides rapid and professional response to all internal and external callers
  • Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department
  • Fulltime
Read More
Arrow Right
New

Ai Engineer

We are recruiting an AI Engineer for a direct contract with a company based in t...
Location
Location
Portugal , Porto
Salary
Salary:
Not provided
https://www.precisers.pt Logo
Precise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years experience working within a software development team as an engineer
  • Comfortable writing and debugging code in Python. You understand the importance of readable code and are eager to learn best practices.
  • Familiarity with frameworks like FastAPI, Flask, or Django, with experience developing and exposing/consuming APIs.
  • Understanding of containerization and exposure to Docker.
  • Comfortable using Git for team collaboration (Gitlab pipelines exposure is a plus).
  • Machine Learning Fundamentals: Foundational knowledge of ML concepts and practical experience (academic or personal projects) deploying a simple model using libraries like scikit-learn, PyTorch, or TensorFlow.
  • Experience manipulating and analyzing data using libraries such as Pandas and NumPy.
  • A strong desire to learn MLOps principles, cloud infrastructure, and deployment practices (Kubernetes exposure is a plus).
  • BSc in Computer Science or a related technical field.
Job Responsibility
Job Responsibility
  • Implementing solutions for building and deploying AI models in production, with a focus on fault tolerance, scalability, maintainability and automation.
  • Leveraging modern LLM’s to include/enhance parsing capabilities for CVs/job adverts for existing supported languages and new additional languages.
  • Collaborating with the team to design, implement and optimise data processing pipelines and evaluation tools.
  • Fulltime
Read More
Arrow Right
New

Branch Manager

Come and join us as a results driven Branch Manager to deliver sales and exceed ...
Location
Location
United Kingdom , Lymington
Salary
Salary:
Not provided
cityplumbing.co.uk Logo
City Plumbing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A great positive attitude
  • Enjoy customer interaction
  • Management Experience
  • Safe Practices
  • Forward Thinking
  • Tenacity and resilience
  • A pro-active approach to sales, with a strong desire and ability to win and grow new business
  • Experience of customer relationship management and developing a true partnership approach
  • Excellent communication skills
  • Self confident and self motivated, with the ability to work on own initiative or as part of a wider team
Job Responsibility
Job Responsibility
  • Effective management of the team and resource
  • Setting the standard of a sales orientated culture
  • Delivering against sales and customer demands while maximising profitability
  • Maximising margin and net profit
  • Keeping everyone safe
  • Build and maintain relationships with new and existing trade and retail customers
  • Ability to interpret and analyse financial and statistical information
What we offer
What we offer
  • Bonus
  • Discounts, savings and cash back at numerous retailers
  • Life assurance
  • Extended family policy including maternity, paternity, additional annual leave and more
  • Mental Health First Aiders and Employee Assistance Programme, we look out for each other
  • Complete induction and a company that lets you grow and encourages development
  • Financial education and loans
  • Flexible working options
  • A business striving to create an environment of inclusion so everyone can be their true self
  • Fulltime
Read More
Arrow Right
New

Guest Environment Expert

Our jobs aren’t just about giving guests a clean room and a freshly made bed. In...
Location
Location
United States , Poughkeepsie
Salary
Salary:
18.00 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ensuring a safe work place
  • following company policies and procedures
  • maintaining confidentiality
  • upholding quality standards
  • ensuring professional uniform, personal appearance, and communications
  • ability to stand, sit, or walk for an extended time
  • ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Job Responsibility
Job Responsibility
  • Delivering guest requests
  • stocking carts
  • cleaning rooms and public spaces
  • maintaining the appearance and cleanliness of the whole hotel
  • Parttime
Read More
Arrow Right