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The Muse Logo The Muse · Human Resources

HR People Services Specialist II

United States 24.00 - 27.00 USD / Hour · Job Posted June 14, 2026
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Job Description

Labcorp is a leading global life sciences company that advances patient health and powers clear, confident decisions. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. Labcorp is seeking a remote HR People Services Specialist to join our team!

Job Responsibility

  • Resolves complex HR inquiries from employees through case management, telephony, chat and appointment bookings
  • Ensures timely and high-quality service delivery, meeting performance and quality Service Level Agreements (SLAs)
  • Drives completion of complex, time-sensitive activities to meet deadlines
  • Provides policy guidance and advanced assistance on HR process navigation for employees
  • Is subject matter expert (SME) and partners with COEs and Stakeholders on knowledge transfer and process optimization projects to improve employee experience
  • Mentors and provides guidance to team members, creates / maintains training content (e.g. job aides, etc.), facilitates training sessions, and supports onboarding for new People Services team members
  • Drives compliance with global policy and labor laws, documentation standards, process and data audits
  • Identifies and solutions for trends or inefficiencies and contributes to service enhancements projects
  • Supports global HR Projects
  • Other HR Support as needed

Requirements

  • 2 or more years of experience in Human Resources or related field with at least a 2-year degree in Human Resources or a field applicable to the role
  • 3 or more years of experience within Human Resources or related field with a High School Diploma or equivalent
  • Strong command of English language, both written and verbal
  • Advanced issue resolution, problem-solving, and decision-making skills
  • Basic knowledge and understanding of AI tools
  • Strong attention to detail, ability to manage multiple priorities, and commitment to maintaining confidentiality
  • Strong analytical skills
  • Excellent communication skills

Nice to have

  • 1 or more years' experience using HR Systems and tools including Workday and ServiceNow
  • 1 or more years of hands-on experience in a telephony or case management role, demonstrating familiarity with high-volume customer interactions or case handling

What we offer

  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan
  • Health Insurance
  • Health Reimbursement Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Pet Insurance
  • Mental Health Benefits
  • FSA
  • HSA
  • Fitness Subsidies
  • Virtual Fitness Classes
  • Fertility Benefits
  • Adoption Assistance Program
  • Family Support Resources
  • Remote Work Opportunities
  • Hybrid Work Opportunities
  • Flexible Work Hours
  • Paid Vacation
  • Paid Holidays
  • Personal/Sick Days
  • Leave of Absence
  • 401(K) With Company Matching
  • Stock Purchase Program
  • Performance Bonus
  • Financial Counseling
  • Leadership Training Program
  • Associate or Rotational Training Program
  • Tuition Reimbursement
  • Promote From Within
  • Mentor Program
  • Shadowing Opportunities
  • Access to Online Courses
  • Lunch and Learns
  • Diversity, Equity, and Inclusion Program
  • Employee Resource Groups (ERG)
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