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Helpware is a technology-driven American company with offices in the USA, Poland, Germany, Albania, Georgia, Ukraine, Mexico, the Philippines, and Uganda, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered teams, innovative solutions, and technologies. Our Team is growing, and we’re looking for a Middle HR People Partner who is ready to learn in HR operations such as talent management processes, implementation of HR initiatives, and enhancing team experiences. Key responsibilities include advising on HR matters, supporting a full cycle of people management, conducting performance reviews, and managing internal communications. A critical thinker with strong communication skills who is ready to contribute to a positive work culture.
Job Responsibility:
Talent Management and HR Processes: Conduct a full cycle of people management process (onboarding and adaptation, performance review, probation period control, termination of agreements, etc.)
Implement and support new initiatives related to HR operations: Development of new Practices & Programs, HR processes automatization & optimisation, drafting Policies and Procedures, Managing and analyzing People Analytics, etc.
Integrate and support existing HR processes and contribute to improvements in team members’ experience flow
Ensure that HR policies are understood and followed
Teams Performance and Development: Work closely with management and people to improve work relationships, build a high-performance culture, and retention strategy
Advising team members in HR administration inquiries, providing required information using available sources
Implement and supervise surveys and data analysis (eNPS, reporting, etc)
Actively support Team Leads/ Operation Managers in their quest to set up and manage high-performing teams, help to identify and resolve issues before they affect teams’ performance
Establish and maintain trustful cooperation with the team, proactively interact with team members, and be there when needed
Act as a main point of contact for all HR related staff
Conduct regular feedback talks and performance reviews
Managing the performance reviews held semiannually for the team members, probation reviews, conducting 1-on-1 with supervisors to track engagement and satisfaction level
Be involved in personal development planning for the team members, hereunder Performance Improvement Planning, promotions, etc.
Resolving complex people relations issues and addressing grievances
Providing cross-location support in set-up and utilizing company HR tools
Internal Communication and Engagement: Collaborate with the team in organizing corporate events and engagement activities
Manage benefits package
Prepare announcements for effective internal communication in Europe location
Review, moderate existing, and initiate creation of new internal communities channels
Run activities in internal local channels, track the effectiveness, results, and work on needed improvements
Manage internal communication calendar for the Europe location
Assist in the facilitation of monthly general meetings for the Europeteam, including the creation of presentations, hosts preparation, quizzes, and other relevant materials to ensure engaging and informative sessions
Be involved in projects focused on optimisation and improvements of internal communication, engagement, and recognitions
Coaching Supervisors with advice to improve engagement in their teams
Requirements:
Required 1+ years of experience in Human Resources or People Managing role
Strong communication skills in English (both verbal and written)
Experience using HR Information Systems (HRIS), BambooHR preferably
Strong Microsoft services knowledge (Excel specifically)
Experience in working with big volume data (extraction, analysis)
Good analytical and interpersonal skills
Proactive and positive approach
Nice to have:
Additional experience in Internal communication or HR branding (internal and external) will be a plus
What we offer:
Competitive compensation
Medical insurance after the trial period
Possibility to work remotely
Business hours: Monday - Friday, 10 am - 7 pm or 11 am - 8 pm Kyiv time
English classes
Corporate training and parties
Family environment with an extremely friendly team and unlimited support